Jody Davis Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

Worked with a cross functional team of Business, Technology and vendor staff to define and prepare business requirements, design documents for a new Pension System, including the client and employer portals. Took ownership as the Requirements Lead through all phases of the program. Utilized strong analysis to solution the problems as business process Subject Matter Expert related to pension administration.Identified and addressed potential system gaps through future state business process design sessions with end users.

Toronto, Canada Area

Created requirements for new initiatives / legislation changes including business rules, process flows, etc. Prepared monthly Pension Group statistical reports for senior management trend analysis and forecasting reports. Provided business support to Pension Operations and OMERS clients. Reviewed and analyzed systems and business issues to identify problems and propose possible solutions and workarounds to mitigate risk.

Toronto, Canada Area

Actively monitored the daily work flows, ensuring the work was distributed consistently so the service standards were met, as well as performing quality audits. Worked on high profile client records and recommended processes for non-standard files. Created test plans and involved in business user testing for system changes and enhancements to pension systems.