Jody H. Email & Phone Number

Braintree & Bocking, England, United Kingdom

As Office Manager at RDS Fire and Security, I oversee the smooth and efficient operation of our office and our admin departments. I head up HR, accounts & fleet, I am a PA to directors & I create and implement processes across the business.I am the company first aider & the company mental health responder.

A results driven top performer helping to coach staff to work in a similar way. *Apprentice of the year winner*Shine awards winner* Leading the team & deputising for manager. * Reporting to the area manager. * Reprsenting the branch in weekly conference calls with senior management in managers absence.* Supporting the optometrist and assisting them with delegated tasks* Attended optional advanced training sessions to further my knowledge & hosted in-store training sessions to forward knowledge on.* Diary management/ clinic coordinator.* Train new staff & support them during their first year NVQ.* Performed pre-screening eye health checks including retinal photography, auto refractor, visual fields, intraocular pressures and focimetry.* Input of daily figures, and nominated staff member to complete weekly banking/ cash office.* Complex dispensing, collections, adjustments and repairs.* Dealing with complaints in a professional and timely manner.* All admin tasks including keeping electronic and paper records, completion and dispatch of all NHS paperwork.* Conducting contact lens insertion and removals* Educating patients on contact lens design, care, hygiene and safety.* Frame stylist - recommend lenses, coatings and frames to suit patient needs.* Charity champion - supporting the local community* Managed the contact lens database resulting in positive profitable movements. * Triaging emergency patients and advising them accordingly.