Experienced Associate Director of Claims Operations with an impressive 27-year tenure in the industry. Proven track record in effectively managing high-volume claims, coupled with a strong emphasis on leadership, staff development and system management. I excel in crafting responses to Requests for Proposals (RFPs), honing policies, and procedures and ensuring adherence to regulatory requirements set forth by entities such as the Department of Labor and CMS. Adept at streamlining operations for optimal efficiency and delivering top notch results.