Jody Heath Email & Phone Number

As the Director / Owner, I provide strategic leadership and direction to drive the growth, profitability, and success of the my business in the highly competitive HVAC industry. With a focus on innovation, customer satisfaction, and operational excellence, I oversee all aspects of business operations to ensure alignment with our company's mission, vision, and values.Key Responsibilities:* Strategic Planning: Develop and implement strategic plans, objectives, and initiatives to achieve business goals, expand market presence, and capitalise on emerging opportunities in the HVAC sector.* Business Development: Identify and pursue new business opportunities, partnerships, and market segments to drive revenue growth, increase market share, and diversify our service offerings.* Client Relationship Management: Cultivate and maintain strong relationships with key clients and industry partners, acting as a trusted advisor and advocate for their HVAC needs.* Team Leadership: Lead, mentor, and empower a talented team of technicians, and support staff, fostering a culture of collaboration, innovation, and accountability.* Financial Management: Manage budgeting, forecasting, and financial performance, overseeing revenue streams, expenses, and profitability metrics to ensure financial health and sustainability.* Quality Assurance: Establish and enforce quality standards, best practices, and safety protocols across all aspects of service delivery, ensuring compliance with industry regulations and customer expectations.* Technology and Innovation: Stay abreast of industry trends, technological advancements, and regulatory changes, and drive innovation initiatives to enhance service offerings, efficiency, and sustainability.* Compliance and Risk Management: Ensure compliance with relevant laws, regulations, and industry standards, and implement risk mitigation strategies to protect the company's reputation and assets.

London, United Kingdom

As a Customer Account Manager, I was entrusted with the responsibility of nurturing relationships with our valued clients and ensuring their satisfaction with our products and services. My role involved a blend of customer service, sales, and strategic account management, with a focus on building long-term partnerships and driving business growth.Key Responsibilities:* Serve as the primary point of contact for assigned accounts, developing a deep understanding of their business needs, goals, and challenges.* Proactively engage with clients to provide personalized support, address inquiries, and resolve any issues or concerns in a timely and professional manner.* Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and deliver comprehensive solutions that meet clients' requirements.* Identify opportunities for upselling and cross-selling additional products or services to existing clients, leveraging a consultative sales approach to drive revenue growth.* Conduct regular business reviews and check-ins with clients to assess satisfaction levels, gather feedback, and identify areas for improvement or expansion.* Utilise CRM software to maintain accurate records of client interactions, track account activities, and generate reports for management analysis.* Stay informed about industry trends, competitive landscape, and emerging technologies to provide informed recommendations and insights to clients.* Develop and implement strategic account plans to maximize client retention, increase customer loyalty, and achieve revenue targets.

As a Technical Service Manager, I led a dedicated team responsible for providing technical support, training, and guidance to technicians and ensuring the highest standards of service delivery to our clients. My role involved overseeing all aspects of technical operations, from training and development to troubleshooting and customer satisfaction.Key Responsibilities:* Technical Training: Developed and implemented comprehensive training programs for technicians, covering product knowledge, troubleshooting techniques, safety protocols, and customer service skills, to ensure proficiency and consistency in service delivery.* Team Management: Managed a team of technical support staff, including recruitment, training, performance evaluation, and coaching, to foster a culture of continuous learning, collaboration, and accountability.* Technical Support: Provided expert technical support and guidance to technicians in diagnosing and resolving complex issues, troubleshooting equipment failures, and implementing effective solutions to minimize downtime and ensure client satisfaction.* Quality Assurance: Established and enforced quality standards, best practices, and standard operating procedures to ensure consistency, accuracy, and compliance with company policies and industry regulations.* Customer Relationship Management: Built and maintained strong relationships with clients, acting as a trusted advisor and escalation point for technical inquiries, service requests, and resolution of issues, to enhance customer satisfaction.* Performance Monitoring and Reporting: Monitored key performance indicators, service metrics, and customer feedback to assess team performance, identify areas for improvement, and report on service delivery outcomes to management.

As a Mobile Chiller Engineer, I played a vital role in ensuring the efficient operation and maintenance of all types of water chillers chiller units, which are critical components in various industries such as HVAC, manufacturing, and events management. My responsibilities encompassed a wide range of technical tasks, from installation and commissioning to troubleshooting and repair, aimed at maximising equipment performance and minimising downtime.Key Responsibilities:* Installation and Commissioning: Responsible for installing and commissioning mobile chiller units at client sites, ensuring proper setup, calibration, and functionality according to manufacturer specifications and industry standards.* Preventive Maintenance: Conducted routine inspections and maintenance activities on chiller equipment to identify and address potential issues before they escalate, including cleaning, lubricating, and replacing worn components.* Reactive Maintenance: Responded promptly to service calls and breakdowns, diagnosing faults, and performing repairs to restore chiller units to optimal operating conditions, minimising disruption to client operations.* Troubleshooting: Utilised diagnostic tools and techniques to troubleshoot complex mechanical, electrical, and refrigeration problems, identifying root causes and implementing effective solutions.* Retrofitting and Upgrades: Implemented retrofitting projects and upgrades to improve the performance, energy efficiency, and safety of existing chiller systems, in accordance with client requirements and industry best practices.* Client Support and Training: Provided technical support and guidance to clients, offering advice on chiller operation, maintenance best practices, and energy-saving measures, and conducting training sessions as needed.

London & Home Counties

As a Mobile Air Conditioning and Refrigeration Engineer at Workplace Engineering, I played a pivotal role in ensuring the seamless operation and performance of various air conditioning and refrigeration systems. Your responsibilities encompassed installation, servicing, and maintenance tasks, covering a wide range of equipment types.Key Responsibilities:Installation:Conducted on-site assessments to evaluate the optimal placement and configuration of air conditioning and refrigeration units.Installed a diverse range of air conditioning systems, including split systems, VRF/VRV systems, ducted systems, and package units, adhering to industry standards and manufacturer specifications.Executed precise refrigeration system installations, encompassing chillers, refrigeration units, and cold rooms, ensuring efficient cooling capabilities.Service:Conducted routine service checks and inspections on air conditioning and refrigeration equipment to identify potential issues and areas for improvement.Diagnosed technical problems and malfunctions, utilising troubleshooting skills to address issues promptly and effectively.Implemented repairs and replacements of faulty components, such as compressors, condensers, evaporators, and refrigerant lines, to restore optimal functionality.Maintenance:Executed comprehensive maintenance procedures to enhance the longevity and performance of air conditioning and refrigeration systems.Performed preventive maintenance tasks, including cleaning, lubricating, and calibrating equipment, to minimize downtime and prevent costly breakdowns.Provided proactive recommendations to clients regarding maintenance schedules and best practices to optimise system efficiency and reliability.

High Wycombe

As an Air Conditioning Installation Engineer specialising in Split and VRF Systems at H.M. Air Cooling, you played a critical role in ensuring the efficient and effective installation of air conditioning systems. Your responsibilities encompassed the installation of both split systems and Variable Refrigerant Flow (VRF) systems, adhering to industry standards and manufacturer specifications.Key Responsibilities:Installation of Split Systems:Conducted site surveys to assess the optimal placement and layout for split system units, considering factors such as airflow, accessibility, and aesthetics.Installed indoor and outdoor units of split air conditioning systems, including wall-mounted, ceiling cassette, and ducted units, ensuring proper alignment and secure mounting.Connected refrigerant lines, electrical wiring, and drainage pipes, following precise installation procedures to maintain system integrity and efficiency.Installation of VRF Systems:Executed complex installations of Variable Refrigerant Flow (VRF) systems, including outdoor condensing units, indoor fan coil units, and refrigerant piping networks.Coordinated with project managers and design teams to implement VRF system configurations that met client specifications and project requirements.Conducted pressure testing and commissioning of VRF systems, verifying system performance and functionality in accordance with design parameters.Quality Assurance and Compliance:Ensured compliance with regulatory requirements and industry standards throughout the installation process, including electrical regulations, refrigerant handling procedures, and health and safety guidelines.Conducted quality checks and inspections to verify the proper installation and operation of air conditioning systems, addressing any deficiencies or discrepancies promptly.

Nvq Level 3 Air Conditioning & Refigeration, Heating, Ventilation, Air Conditioning And Refrigeration Engineering Technology/Technician, Nvq Level 3

Techcert Level 3, Electrician, Level 3 Tech Cert.