Jody J Email and Phone Number

• Generate sales from estimates given by salesmen and work crews.• Initiate and coordinate installations and service calls for clients and work crews.• Consult clients for follow-up of installation, and maintenance reviews for the crews.• Answer and redirect multi-line telephone calls and messages.• Manage 3 crews and purchase all equipment needed for each project. • Update database and spreadsheets for accurate billing and invoicing. • Make collection calls for all monies owed or past due.

• Provided superior customer service to clients by recommending repairs, establishing service standards and preparing the work order.• Trained other employees on expected service standards.• Maintained client and manufacturer Job files.• Tracked product orders and corresponded with customers to keep business moving.• Responsible for factory orders.• Resolved client requests, questions and issues.• Managed project managers’ calendars.

• Maintained client order database for Blockbuster, H&R Block, JC Penney, Safeway, Bed Bath & Beyond, & Target.• Conducted plan estimating and take-offs from blueprints for JC Penney and Blockbuster retail locations. • Maintained excel spreadsheets for plant activity and truck deliveries on a daily basis. • Responded and resolved client questions and concerns about orders.• Processed all credit card payments.• Prioritized tasks to ensure timely completion and resolution. • Facilitated and resolved delayed orders involving the customer, production departments and trucking companies.