Jody Johnstone Email & Phone Number

Dundee City, Scotland, United Kingdom

Testing advanced electronic circuit boards and units designed for testing spacecraft electronic systemsVisual Inspection of PCBs to identify any assembly defectsIntegration of boards into their housings and carrying out final testingMaintaining product test recordsReworking and soldering of printed circuit boards.Organising the maintenance and regular calibration of all equipment used within the Test Department with external suppliersProviding feedback on usability of test documents in order to improve processes.Identifying and implementing test process improvements and defining 'BestPractices'.Assisting with prototype board constructionProviding input into electronic designs to ensure testability.

Livingston, Scotland, United Kingdom

Re-work of PCBs to replace faulty components including modificationsBuilding wire harnesses, project boxes and power supply prototypes for demonstrators and customer projectsIQC Testing on all PCBsRepairing and Reworking internal and external customer project displays hardware and wiring relatedSupport engineering on all prototyping projectsSetting up, Running and Maintaining of complex machinery to make sure daily operations are running IPC-A-610 Class 3 Soldering and Inspection carried out in all areasImplementation of ESD-safe processes and ensuring adherence

Edinburgh, United Kingdom

Glenrothes

Dunfermline, Kirkcaldy And Perth

Manually examine and repair computer and mobile phone hardware and peripheral components.Test functionality and assess problems by operating computer systems or related.Troubleshoot computer systems and peripheral problems.Take apart and re-assemble computer components and parts.Use small handheld tools such as screwdrivers, voltmeters, etc.Manually set up computer systems and hardware, and install or re-install software programs for computer users.Work with colleagues (e.g., other computer repair and maintenance technicians) to resolve computer-related problems (troubleshooting).Devise and establish standard test, maintenance and repair documents Customer service and quality assurance.Negotiating on sales of electronic equipment.

West Lothian, Scotland, United Kingdom

On-site repair and preventive maintenance on electronic goods such as Computer and Mobile Phones.Evaluate technical issues and customer concerns.Design and build custom computers to best serve the customer needs. Estimated and invoiced repairs and labor charges for third party agencies.Diagnose and repair hardware problems down to PCB Level.Provide advice and avenues for customers with a technical problem.

Glenrothes

Managed the continuous process improvement whilst co-ordinating technical support to the operations of the business. To improve production rate, quality assurance, as well as reduce non-conforming issues and out of box audits failures. Increased product quality by monitoring, gathering data and producing statistical reports which were liaised back to suppliers and repair partners by emails and weekly meetings. Lead the routing protocols and the process mapping of the back office system to reduce process time and increase operational output.Devising and establishing a company's quality procedures, standards and specificationsReviewing customer requirements and ensuring that they are metWorking with purchasing staff to establish quality requirements from external suppliersSetting standards for quality as well as health and safetyMaking sure that manufacturing or production processes meet international and national standardsDefining quality procedures in conjunction with operating staffSetting up and maintaining controls and documentation proceduresMonitoring performance by gathering relevant data and producing statistical reportsPreparing clear explanatory documents such as customers' charters

Provided technical support to production team and performed various fixtures that facilitated tests and processesTested various CDMA and GSM handsets and provided necessary service to themMaintained and repaired test systemsMonitored all testing procedures and relaying any improvement measurementsPerformed failure analysis on equipment and OEM’s and prepared reports to relevant partiesDocumented all reports of failure analysis and implemented all counter measuresDiagnose the defective phones and identify root cause of the problemEliminate errors of persistent failure of locking, hanging or slowing of the mobile phonesMeasuring quality of OEM parts used in the refurbishment of various mobile phones

Hnd Technical Support, Computer Hardware Engineering

Activities and Societies: Technical support / customer care Trouble shooting / problem solving Network Design, building and administration.

Standard Grades