Jody Kyle Email and Phone Number

• Work with Test Engineers to prepare customer-facing test plans and test reports for aircraft galley equipment (refrigeration and trash compactors).• Create and edit images and diagrams for reports.• Facilitate document review meetings.• Assist Project Manager in tracking project deliverables.• Provide the leadership and guidance necessary to drive projects through to completion deadline.Tools: Microsoft Word 2007, Adobe Acrobat 2007

• Work with Process Engineers to update job procedures (SOPs, MSOPs, and JSAs) on manufacturing aircraft components and operating machinery.• Research and write training materials (Toolbox Meetings) for the Safety Department• Design and program Excel spreadsheets• Create Microsoft Word templates• Create and update quality control and process documents—such as Mix House Safety checklist, Exotherm Audit checklist, • Prepare filings for SCAQMDTools: Microsoft Word 2010, Microsoft Excel 2010, Adobe Acrobat

• Work with IT, Accounting, Facilities, and Office Services team members to author and edit work instructions, flowcharts, process flows, white papers and wiki content• Update Content Production team process documentation Tools: Microsoft Office, Visio, SharePoint; Adobe Dreamweaver, Photoshop; Snagit, FrameMaker, and Subversion

Supervise 16 enumerators/field personnel and 1-2 crew leader assistants during numerous fast-paced field operations. Duties include:- Conduct training sessions for 30 enumerators- Instruct and observe enumerators in proper field techniques- Assign and review work for accuracy and completeness- Meet regularly with enumerators- Review and certify payroll and progress reports- Prepare administrative reports- Resolve field issues including handheld computer malfunctions and respondent refusals- Conduct on-the-job training- Counsel enumerators, as needed, for poor performance or inappropriate conduct

Write online documentation for an enterprise content management application. The FileNet P8 product suite manages digital assets-such as images and documents, and enables customers to create customized workflows that route these assets from one department to another. Duties include:- Research and write documentation for new and existing software including: one-way and two-way SSL, LDAP (Sun One and Windows Active Directory), and the FileNet P8 Backup and Restore Guide,ILOG Rules Engine, Installation Guide- Work with developers and testers to enhance new and existing applications- Edit documentation for grammar and clarity- Convert online documentation from RoboHelp 2000 to Dreamweaver 2004- Write release notes for patch releases Tools: Microsoft Windows 2000 Server, Microsoft SQL Server, RoboHelp 2000, Dreamweaver 2004, FrameMaker 6, Adobe Acrobat

Manage documentation efforts for a software configuration management application. Duties include:- Hire full-time and contract technical writers - Mentor writers in designing, planning, and writing documentation- Worked with print vendors to produce hard copy manuals - Create documentation schedules and track progress against deadlines- Work with product managers to determine documentation deliverables- Provide input on RFQs (Request for Quotes) to the Sales team- Verify documentation builds and gold master CDs- Participate in Change Control Board meetings to rank urgency of defects and schedule fixes and documentation enhancements- Develop and implement department policies and job procedures - Initiate and conduct weekly staff meetings and status reports- Conduct weekly staff meetings and status reports- Create Starbase style guide and job proceduresDesign and write award-winning documentation. The StarTeam Administrator’s Guide and StarTeam User Guide won the Award of Achievement in the 2001 STC Touchstone Competition. Duties include:- Write Administrator’s Guide, Installation Guide, User Guide, and release notes for StarTeam, StarTeam Server, and StarTeam application integrations- Test alpha software for defects and usability - Work with developers and quality assurance to enhance new and existing products- Edit documentation for grammar and clarity- Create style guide for technical communication department - Redesign and apply document templates using FrameMaker- Develop JavaHelp online help and ensure help was correctly integrated into the productsTools: Microsoft Windows NT 4.0/Windows 2000, Sun Solaris 5.7, FrameMaker 6.0, RoboHelp 2000, Adobe Acrobat 4.0, CorelDraw 9, StarTeam 5.1

FieldCentrix provides wireless service management software for Windows CE handheld devices. The FieldCentrix solution enables commercial services companies, such as HVAC maintenance companies, to dispatch work orders to field personnel, provide in-field maintenance and troubleshooting help, and automate billing for parts and labor by collecting work order data directly from personnel in the field. Duties include:- Design, populate, and document training database - Write documentation on maintaining customized database - Proofread and edit user documentation and online help Tools: Microsoft SQL Server 7.0, Microsoft Windows 2000, Microsoft Access 2000, Microsoft Word

Direct testing efforts on a Visual Basic-SQL Server application. Duties include:- Train and direct software testers- Design and document test cases and test procedures- Create SQL Server databases and manage user permissions- Install software on test beds- Create and run Microsoft SQL Server queries- Troubleshoot application errors, SQL statements, DLL errors, and OBDC connections- Develop and implement configuration management and software release procedures- Resolve defect reports or escalate them to development staff as appropriate - Identify and support information requirements for LAN personnel. - Train development personnel on Heat call-logging software- Design and create internal Web site for support personnel- Write, edit, and distribute release documentation to internal and field personnelTools: Microsoft SQL Server 6.5, Windows NT 4.0, HEAT

Project lead for a web-based virtual distributed library and multi-database project (VDL) at the Night Vision and Electronic Sensors Division at Fort Belvoir, VA. Accomplishments include:- Perform system requirements analysis for the VDL- Design VDL web site configuration and content- Lead project design meetings- Present design proposals at branch and division meetings- Create VDL budget and project schedule- Identify and coordinate information system security requirements with Night Vision Laboratory security officers; and the National Security Agency (NSA)- Perform cost-benefits analysis for database selection and migration- Write data extraction routines using C, Python, and Perl- Write SQL scripts to load and query Ingres databases- Support database users in accessing databases and interpreting queries- Supported ongoing research projects as neededTools: Sun Solaris 2.5, Ingres 6.4, Empress, C, Python, Perl, Microsoft Project, FrameMaker, Adobe Acrobat, Active Server Pages, Java Script, VBScript

Perform quality assurance for the initial release of the IBM SecureWay security application. SecureWay is a security API that supports secret key and public key cryptography, certificate generation, and webs of trust. Duties include:Run test scriptsVerify accuracy of documentation using application source codeDevelop marketing and user documentationTools: InstallShield, Microsoft Visual C++, Adobe Acrobat, Windows 95

Design and write documentation for the Finite Capacity Scheduling and APL*Plus software applications. Duties include:- Create Oracle and DB2 databases- Direct coworkers and contract employees on documentation projects- Develop schedules and documentation plans- Write documentation for a variety of computer applications and platforms- Conduct technical review meetings of documentation- Direct field-testing of software documentation- Develop ISO 9001 processes and participate in compliance audits- Design and conduct telephone surveys to measure client satisfaction- Design and document software backup and configuration management procedures for documentation department- Redesign installation and system administration processes for end users.Tools: Intersolve PVCS, Oracle, DB2, FrameMaker, Microsoft Word, Ventura Publisher, Visio, RoboHelp, Doc To Help, Adobe Acrobat