Jody Royals Email & Phone Number

Jacksonville, FL, US

Medical Examiner’s Office

• Assist families with the death of their loved one(s)
• Transcribe intricate autopsy dictations to include various accents/dialects
• Maintain case files including chart preparation, archiving, duplication, exemption of confidential/protected information, and distribution
• Coordinate with internal and external departments and customers to keep operations running smoothly and resolve routine/complex problems
• Perform qualitative analysis of records to ensure accuracy, consistency, and correlation of recorded data between paper documents and electronic databases, including review of documentation for compliance with.
• Coordinate Medical Examiners' court proceedings with private, State, and Federal agencies for civil and criminal cases to include pretrial conferences, depositions, and trial testimonies

Elder Affairs

Senior Services Coordinator

Jacksonville, Florida

* Warmly greet/triage clients, colleagues, and vendors via phone and in-person* Assist legally blind counselors with all tasks within the scope of case management, as well as provide assistance with intake/progress interviews composing reports/notes* Process authorization requests and payment of invoices (in one-fifth time of expectations)* Maintain.

South Campus

• Welcome students to science lab instructing in successful study habits
• Clarify anatomy and physiology term confusion for students
• Create handouts to enhance learning ability for science students
• Draft and conduct new final exam workshops for struggling students increasing lab attendance by 25%
• Organize and conduct science lab presentation and tours
• Prepare pre-screen test for science tutors increasing quality performance by 20%

• Amicably answered and triaged multiple physician phone lines while greeting patients, colleagues, and vendors resolving issues within my scope of handling
• Maintained four physician schedules and departmental calendars, including travel arrangements
• Ordered testing and coordinated patient schedules
• Created presentations, spreadsheets, and graphs
• Planned and implemented start-up of Employee Health Services Department and Transcription Department
• Researched and implemented immunization software

Jacksonville, Florida Area

• Greeted new customers and explained benefits of membership
• Signed on new customers with calls, social media posts through Facebook and Instagram
• Answered all incoming calls and either handled request/problem or triaged to team member most suited to handle situation
• Provided concession materials for customers and personal requests for aid when using facilities
• Handled monies for membership and for concessions, totalling/balancing cash drawer at end of shift
• Acted as go-to personnel for pool manager when setting up cash drawer

Jacksonville, Florida Area

• Assumed transcribing duties for difficult neurologist’s dictation previously unable to be transcribed by six transcriptionists who attempted
• Acted as contact point in owner’s absence providing liaison communication for physician and disseminating workload/providing supervision
• Rendered terminology help to inexperienced transcriptionists, auditing the work as needed
• Billed for services rendered

Jacksonville, Florida Area

• Educated two successful college students bringing a previous D-student to an A-student in advanced academic courses for eleventh and twelfth grades
• Counseled two students to seek college education to further career aspirations
• Chose appropriate curriculum modified to each student’s educational level
• Maintained attendance records and county paperwork requirements
• Evaluated student’s classwork and coordinated yearly achievement testing
• Sponsored extracurricular and community coursework

Jacksonville, Florida Area

• Devised business plan/procured financial backing
• Obtained licensing and permits
• Maintained state and federal regulation requirements
• Interviewed, hired, and trained personnel
• Performed payroll functions/QuickBooks
• Marketed services and negotiated business contracts

Jacksonville, Florida Area

• Provided customer care for appointment scheduling and service procurement for entire department of six nurses and one supervisor
• Provided office support for department
• Implemented computer systems and trained employees to use them

Jacksonville, Florida Area

• Provided traffic logs for disk jockeys to perform advertisement requirements
• Provided back-up voice-overs for advertisements
• Produced and performed tasks of disk jockey for weekend schedule
• Performed office support for entire radio station

Associate Of Arts (Aa), Human Services, General, 4.0

* 2017 Outstanding Student Leadership Award * High Honors/President's List * 4.0 GPA

Various Program Certificates, Business/Office Automation/Technology/Data Entry

* Received certifications for various software, telephone communication, management, and teamwork/relationship skills * Nomination for.

Associate Of Arts (Aa), General Studies, 4.0 Dean'S List

Attended and received certification in WordPerfect applications, shorthand, and mid-management applications from December 1985 to December.

Certificate In Office Management, Business Administration And Management, General, 4.0