Experienced Operations Analyst at Black Hills Energy since March 2021, based in Lincoln, NE. Collaborate with state VP, Director of Business Operations, field managers, and supervisors to drive data-driven solutions.Key member of the core team overseeing transition from Click Software to Salesforce Field Service Lightning, including essential report and KPI development. Led testing for Data Warehouse implementation covering ETL, Universe, and reports.Proficient in creating and sharing insightful reports and dashboards using Power BI, SAP Business Objects, SQL, and Excel. Skilled in ad-hoc reporting for tailored insights.Formerly excelled as Field Service Support Analyst, driving optimization by collaborating with field managers, supervisors, and frontline staff. Led software testing during transition from Viryanet MobileUp to Click Software, providing crucial reports and KPIs.Demonstrated leadership during six-year tenure as Field Resource Center Supervisor, leading 10-member team, fostering personal development, and streamlining field technician productivity. Notably reduced missed appointments through effective reporting.My experience spans diverse projects, including two dispatching software transitions and other key initiatives. Enthusiastic about driving innovation and operational excellence in dynamic environments.
