Jody Thompson Email and Phone Number

As Director of Laboratory Services, I had oversight responsibility for laboratory operations of two hospital core laboratories, molecular lab, special chemistry lab, toxicology lab, ANA lab, and 14 blood collection sites; I am ultimately responsible for supervision of 203 laboratory employees. I also supervise, hire, and evaluate staff while monitoring quality assurance, quality improvement, and regulatory compliance.Key accomplishments from this role include:♦ Managed four laboratory improvement projects; secured $8M in funding for off-site laboratory construction. ♦ Led initiative to improve lab emergency room testing turn-around-times; consistently meeting time in 95th percentile.♦ Reduced staff turnover by 30% while maintaining retention numbers exceeding facility average over five years. ♦ Prepare operating and capital budget; grew revenue and volume by 5-7% each year.♦ Created and executed plan to replace $5M of critically outdated laboratory equipment to improve capabilities. ♦ Restructured laboratory organizational structure to create more efficient effective leadership model.♦ Worked closely with finance and revenue cycle teams to create and maintain laboratory billing audit processes to ensure billing compliance♦ Serve on system-wide capital budget committee.

As Laboratory Assistant Director, I assisted in the onboarding of laboratory staff, operating and capital budget creation, patient satisfaction improvement, developing policies and procedures, regulatory compliance, and quality improvement initiatives. I supervised 114 employees while interviewing and hiring staff, conducting performance reviews, improving employee retention, and providing professional development to improve employee satisfaction. Key achievements from this role include:♦ Streamlined laboratory processes and introduced process improvements that enhanced patient satisfaction.♦ Collaborated with other senior level executives to plan and build laboratory outpatient and drug testing facility. ♦ Presented laboratory’s lean process improvement accomplishments at 2012 Premier Breakthroughs conference. ♦ Led cost reduction initiative that realized 25% decrease in medical supply costs.♦ Implemented performance improvement initiative, realizing 60% increase in blood draw performance.

As Blood Bank Supervisor, I supervised employees and medical technology students through counseling, corrective action, evaluation, and training of new hires. I managed the budget through cost analysis, micro-costing, negotiating quotes, preparing business plans, and purchasing new equipment. I also crafted and revised policies and procedures, conducted and prepared for laboratory accreditation inspections, and implemented strategies to improve performance of blood banks.Key achievements from this role include:♦ Implemented patient blood management program, realizing $500K of annual savings and reduction of blood cell utilization by 30%; presented process and results at 2011 Premier Breakthroughs conference. ♦ Assisted in reducing medical supply costs of laboratory by 25% through cost reducing strategies. ♦ Spearheaded project to install first automated blood bank analyzer in South Dakota. ♦ Served on Trauma Committee, Laboratory Long Term Staffing Committee, Blood Management Committee, Laboratory Redesign Team, and supported various CAP inspections.