Jody Townsend Email & Phone Number

United States

In my role as a Claims Manager at Liberty Mutual Insurance, I lead a department of medical and claims professionals handling workers' compensation claims. Our focus on elite customer service, prompt decision-making, reserving claims, and facilitating return to work resulted in efficient claim processing and positive outcomes for injured employees.

Minneapolis Minnesota

In my role, I led a team to ensure consistent and efficient service delivery. I coordinated departmental work to drive superior results and enhance overall performance.

Minneapolis, Minnesota

• Managed workers’ compensation adjusters in multi-state jurisdictions • Managed the Internal Medicare Team

Greater Minneapolis-St. Paul Area

Provided immediate lifesaving care to critical patients who access the emergency medical services system while waiting for additional EMS resources to arrive.

Greater Minneapolis-St. Paul Area

• Handled workers’ compensation claims to closure to minimize claim costs .• Managed litigated files* Held multiple roles including Bill Review and Statutory Form Filings Adjuster