Jody Walker Email and Phone Number

Responsible for executing risk and service delivery strategy, and evaluate key performance indicators to identify opportunities for improvement. Adhere to and enforce internal and regulatory policies, procedures and processes. Proactively identify and manage risk in business, product and service transactions. Successfully resolve customer issues and escalations in a timely and professional mannerResponsible for associate and customer safety. Foster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience and exceeding customer experience metrics. Hold associates accountable to deliver against our revenue strategy. Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. Ensure the customer's needs are met by partnering with the appropriate specialist and/or teammate to serve the customer's banking, small business, mortgage and investment needs. Helping to create an excellent customer experience that keeps our clients loyal to our company.

Responsible for tracking of the budget. Daily recording/entering of Purchase orders and Labor. Finalizing of excel spreadsheet daily to ensure the accounting and construction staff are on the same page in regards to monies spent. Ensuring ASA agreement standards are met and in compliance. Ensuring staff is knowledgeable as to their rights in the union. Making sure all bills are paid on each show before closing. Arranging and tracking all rentals. Ensuring day-to-day operations in the office are handled, all supplies are ordered, and all questions and issues are taken care of.

Scheduling, Reviews, Counseling Sheets (write-ups), coaching and training throughout my department. Daily deposits and all administrative paperwork. Being Manager on duty over the entire store on a daily basis. Taking care of all customer issues that may arise during my shift. Taking my team from 14th in the district to 3rd in the matter of 5 months. Voted Supervisor of the month by my fellow leadership. Keeping an organized office as well as an organized leadership team in my department. Putting all associates in the right places to best serve the needs of our customers. Sales leading on the floor 1-2 a week. Ensuring that all customers were being contacted and taken care of upon arrival in the store. Keeping labor within guidelines to ensure budgets were met. Also completing the entire stores payroll every week

Opening and closing the store, All cash handling including preparation of deposits, calculation of sales throughout the day, closing sales slips (credit cards, gift cards, gift certificates, etc.). All end of the day filing was my responsibility, reporting to the company our sales, inventory, waste, etc. I was also responsible for counting and calculating all inventory in the store so that I could make a proper assessment as to what I needed to order for the shipment each week. Responsible for Interviewing and hiring new employees, also making sure that every new individual to come into our store was properly trained to perform at the highest levels possible. Keeping the office organized was something that came completely natural. I have a thing for cleanliness and organization. I was also responsible for writing the schedule and making sure that we had enough employees on in specific areas to keep the store running properly. I was in charge of maintaining a low waste percentage throughout our store and keeping the labor percentage at a bare minimum. Answering all phone calls, redirecting them and taking messages if needed