Jody Hurd Email & Phone Number

United States

Berea, Ohio, United States

Support to the customer support department, which included 7 direct reports, one being a receptionist to ensure the flow of day to day needs were met to keep up with phone calls, live chat, email quotes, order entry, order processing, scheduling, as well as reception. This position required a lot of coordination between other departments to keep up with purchasing, technical help, & production. I was in charge of approving vacation requests, conduct performance reviews, & handle disciplinary… Show more Support to the customer support department, which included 7 direct reports, one being a receptionist to ensure the flow of day to day needs were met to keep up with phone calls, live chat, email quotes, order entry, order processing, scheduling, as well as reception. This position required a lot of coordination between other departments to keep up with purchasing, technical help, & production. I was in charge of approving vacation requests, conduct performance reviews, & handle disciplinary action when necessary. Show less

Avon Lake, Ohio

I am the support to the inside sales/customer service department at two locations (Avon Lake & Medina). I currently have nine direct reports that I coach, empower, & reward to keep sales growing.I help develop new procedures or recommend changes to benefit the company. I hire, train, conduct performance reviews, & handle disciplinary action when necessary. I assist in resolving escalated customer service inquiries & issues.

Started in data entry, promoted to Sales Manager Administrative Assistant in 3 1/2 months, then promoted to Inside sales in 6 months & remained in that position to present day. Helped start & build a new sales territory for outside rep. Then was given another outside rep, who was the top sales guy of the previous year. I made my $5.9 million budget last year by the end of the 3rd quarter. My budget for the next year was $8 million. Duties include: customer service, cold calls… Show more Started in data entry, promoted to Sales Manager Administrative Assistant in 3 1/2 months, then promoted to Inside sales in 6 months & remained in that position to present day. Helped start & build a new sales territory for outside rep. Then was given another outside rep, who was the top sales guy of the previous year. I made my $5.9 million budget last year by the end of the 3rd quarter. My budget for the next year was $8 million. Duties include: customer service, cold calls, taking orders, creating orders, quoting, problem solving & more Skills: Enviroware, Gold Mine CRM, Data Entry, detail oriented, multitasking, Responsible, Proficient in typing, Microsoft Word and Excel, Spreadsheet, Customer Service, Training all new employees Show less

Avon Lake, Ohio, United States

Help in managing the sales & marketing department. Managed several logs to keep track of sales, projects, & keep the supervisor on track of tasks. Interviewed & trained new employees. Looked for & entered new leads. Used Microsoft Excel & Outlook daily. Was back up for sales reps. Offered support to sales & marketing reps. Would attend manager's meetings in the place of my supervisor.Data Entry, Microsoft Office Excel, Microsoft Outlook, trainer, Sales Administration, Marketing… Show more Help in managing the sales & marketing department. Managed several logs to keep track of sales, projects, & keep the supervisor on track of tasks. Interviewed & trained new employees. Looked for & entered new leads. Used Microsoft Excel & Outlook daily. Was back up for sales reps. Offered support to sales & marketing reps. Would attend manager's meetings in the place of my supervisor.Data Entry, Microsoft Office Excel, Microsoft Outlook, trainer, Sales Administration, Marketing Research, customer service/sales, Multi-line Phone Systems, Sales Back up, detail oriented Show less

Elyria, Ohio

The business focused on Insulation & handyman work. I worked in inside sales, accounting, payroll, & all administrative work.

Elyria, Ohio

Focused on Business development & Logistics. Gateway Industrial is the company that manufactures the Bug Barrier screen doors. I became familiar with Peachtree here.

High School Diploma

Education record