Investing in the safety of Australian and New Zealand homes

The purpose of my role as Senior Manager Continuous Improvements was to develop an enterprise wide continuous improvement culture focussed on improved customer experiences through digital transformation whilst leading a team to deliver OPEX reduction targets. Key Responsibilities:> Create the continuous improvement strategy, framework and delivery cycle> Promote a continuous improvement culture through collaboration and advocacy> Develop a team vision that encompasses customer centricity, people engagement and profit and loss focus > Lead a team of 5 direct and over 40 indirect highly engaged Programme Managers, Continuous Improvement Specialists, Operations Analysts, Field Service Administrators and Technical teams who focus on sourcing, analysing, quantifying, prioritising, delivering improvement initiatives and contributing to the success of supplying over 400,000 New Zealanders with electricty. > Develop ROI reporting capability> P&L management> Proposition development Key Achievements:> Drove an improvement strategy across multiple business units that reduced revenue loss and increased margin saving the business $3.2m> Improved employee engagement survey result by 19% in FY18 through building an authentic and transparent improvement platform

One of Mercurys strategic imperatives is to be innovators of digital transformation. As part of delivering to strategy, I have conceptualized and developed the RPA framework enabling ease of automation resulting in an RPA programme (team / platform / pipeline) being successfully deployed to production.Responsibilities:Executive level strategy buy inRFI/RFP process managementCreate and execute a Proof of ConceptEstablish the steering committeeEstablish and manage the RPA delivery teamCreate the end to end delivery frameworkLead the delivery cycle, facilitating agile practice methodology and enabling BAU developmentAchievements:Proof of Concept on time and under budgetCore team trained and delivering expected ROI within 6 monthsPlatform infrastructure successfully deliveredAn agile delivery cycle implemented enabling future intelligent automation development (ABBYY, NLP, AI, Chatbot)

As Business Improvement Manager for GLOBUG, New Zealand’s largest prepaid energy company, the purpose of my role was to create and lead a business improvement strategy that reduced OPEX, increased customer satisfaction and enabled business growth. Key Responsibilities:> Create, develop and lead GLOBUGs business improvement strategy> Build a high performing team of analysts, team leaders, project managers and developers committed to delivering improvements> Analyse, prioritise and drive business improvement projects> Improve GLOBUGs profit and loss statement through digital capability enablement> OPEX & CAPEX management> Redesign web and mobile app functionality and UI Key Achievement:> Drove significant OPEX reductions resulting in a red to black profit and loss improvement in FY17> Several programmes of work successfully implemented including a rebrand, development and deployment of the GLOBUG mobile app and a legacy system migration to a new online account management system

Mercurys largest project to date leading a data transformation programme enabling customers to view their half hourly usage online giving key insights enabling electricity reduction through awareness. I led the contract negotiation (SAAS), delivery teams in NZ/US and reported to exec level throughout the project. Immensely proud of how our Mercury team delivered the first mass market electricity usage insights to our wonderful customers!