Jody Blackmon Email & Phone Number

Plymouth, England, United Kingdom

Saltash Uk

Manage all aspects of Microsoft SCCM primary and secondary sites in a medium-scale global environment of over 200 users. Oversee deployments of Microsoft OS, OS upgrades, site servicing, large and complex applications, updates, baselines, packaging and distributionCreate dynamic collections and reports querying WQL and SQL, scripting, discovery, client settings, WMI and PowerShell.Provide 3rd level infrastructure support, maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure.Administer Active Directory, Exchange Office 365 Hybrid, Symantec Endpoint, Office 365 Licensing, Adobe Licensing,

Responsible for all field desktop activities in all remote locations of District VII for the Office of Information Systems.

* Traveled nationally on a weekly basis as senior field engineer for Insight supporting Chase / WAMU hardware and software conversion project.* Implemented and supervised deployment and imaging of IBM and HP servers and workstations on a daily basis.* Consulted with engineering personnel to resolve unusual problems in system imaging, operation and maintenance including but not limited to cabling, printer servers, LAN and WAN issues.* Supervised as many as 11 technicians in implementing, imaging, testing, tuning and adjusting equipment to obtain optimum operating performance.* Supported end-users in a professional environment during and after business hours.

* Spearheaded and implemented automated POS and database inventory conversion.* Perform remote administration and support operations using Ultra VNC and VPN technology.* Wrote, designed and produced point of sale training, maintenance and emergency recovery manual.* Designed and created custom systems for data management within the organization.* Managed organization's technology to ensure reliable and cost effective services.* Established document management and archiving procedures to ensure data integrity and continuity of service.* Established data backup protocols and data retention schedules.* Analyzed sales statistics in order to formulate policy and to assist associates in promoting sales.* Represented company at seminars, conclaves and trade association meetings.* Spearheaded automated point of sale and database inventory conversion.

* Designed and implemented network configurations, network architecture (including hardware and software technology, site location, and integration of technologies), and systems.* Installed and secured wired office network in multi-story building; Win 98, Win NT 4, Exchange Server 5.5, ISA 4.0.* Migrated all data to Win 2000 server, Win XP, Exchange server and Internet Information Server. * Planned, coordinated, and implemented network security measures including antivirus, firewall and password guidelines to protect data, software, and hardware.* Set up AD and user accounts, regulated and monitored file access to ensure confidentiality and proper use.* Designed, developed and administered company's Internet and Intranet sites including and created custom graphics to enhance the look of the pages.* Developed and wrote procedures for installation, use, and troubleshooting of communications hardware and software.

* Performed routine network startup and shutdown procedures, and maintained control records.* Gathered data pertaining to customer needs, and used the information to identify, predict, interpret, and evaluate system and network requirements.* Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and maintaining the company network.* Maintained and setup new user security accounts for Windows NT 4.0 Server.* Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems and network system components.* Installed and interfaced computer hardware including multimedia, memory and video components and systems.* Did troubleshooting on network connectivity, desktop configuration, printers connectivity, and network access issues regarding permissions.