Wear multiple hats at this four-location baseball and softball training academy. Marketing efforts include managing Wordpress website, email marketing campaigns, and social media accounts. Administrative and accounting efforts include scheduling and billing winter training for 25 organizations. On the Operations side, I help organize summer camps, clinics, and other training events. Ultimately spend most of my day in the Adobe Creative Suite as a content creator producing college recruiting videos, marketing collateral, promotional videos, and mindset training curriculum.

Provide marketing services to small businesses including, but not limited to, graphic design, print collateral, video production, event management, web development, SEO, and social media.

Hosted large, public Halloween parties from 1997-2008 featuring bands, DJs, catering, elaborate Halloween decor, and costume contests. Switched gears from 2009-2016 to produce epic haunted attractions. Throughout the month of October, upwards of 8000 guests dared to enter the Haunted Nightmare haunted attraction resulting in 6-figures of net revenue annually. Responsibilities included managing the budget, design, construction, staff of well over 100 volunteers, SFX makeup and costuming, ticket sales, advertising, concessions, and security. Due to the event's growth and increasing time commitment, I elected to step back and return to Halloween parties in 2017.

Published pre-game notes and post-game articles, managed social media, served as liaison between broadcast team and coaching staff, managed press box and photographers, and was official scorekeeper.

Shared ownership in family-owned, upscale hair salon. Involved in all facets of the business, save for the actual performing of hair services. Shared in the decision making with regards to business operations and growth strategies. Managed salon facilities from furnishings and appliances to computer hardware and CRM software. Drove all marketing efforts from branding to development of web site and print advertisements to involvement with local chamber groups. Spearheaded the following recognition opportunities: Named one of the top 200 fasted growing salons in America by Salon Today Magazine (2008, '09, '10, '11, 13, '14, 15, 16), South Snohomish County Chamber Business Excellence Award (2008), KING 5 TV's "Best of Western Washington"​ Winner (2013, 2016, Top 5 Finalist 2008, '09, '10, '12, '14), Runner Up in 425 Magazine's "Best of 425" contest (2008).

Marketing coordination included developing marketing collateral, identifying opportunities to market and sell the SMI product suite, driving SMI's involvement with professional associations (e.g. - trade associations, conventions, conferences, seminars, etc.), coordinating market research, collaborating with executive management on PR strategy and Annual Business Plan (ABP), analyzing and reporting on key marketing metrics versus the ABP, analyzing customer data to maximize profit potential, and help drive the overall company branding.Project management included coordinating and tracking project schedules and activities, meeting with clients and developers to establish project requirements and timelines, and estimating development costs.

Hire information technology professionals in all areas of software development. Placements range from project managers and analysts to software developers and testers. 90% of placements take place at Microsoft. Help define and streamline company hiring processes through self-education of licensed HR Smart talent management application. Work hand-in-hand with management to execute business development strategies, build strong relationships with hiring managers, develop and implement staffing plans, identify and recruit quality professionals through various channels including the web and networking, conduct interviews, assist managers with candidate selection, make job offers and negotiate salary.

As a contractor through Tuxedo Technologies Group, I organized all aspects of UAT phase of software development lifecycle. Tasks during preparation phase included writing UAT test plan, managing UAT project plan, identifying use cases and scenarios within the business requirements document and various vertical system functional specifications, and writing test scripts and identifying the necessary data requirements. Responsibilities during UAT execution phase include training and overseeing UAT Regional Coordinator efforts within each worldwide region, facilitating daily bug triage meetings and communicating daily metrics to the extended project team.• Played a key role in identifying areas for improvement and defining changes to standard UAT processes.• Served as main administrative contact for all LPO UAT SharePoint web sites.• Maintained a perfect record of hitting UAT signoff deadlines on various projects, from enhancements to “MSDN Subscriber Downloads” to new programs such as “Fresh Start for Donated Computers”.

Met with stakeholders to develop Business Requirements Document in support of various mobile devices.

Served as liaison between the development staff and various internal and external customers to implement business solutions that supported DSL and Voice-Over-IP business strategies.• Met daily with product managers to coordinate IT support for their various promotions.• Provided Product Management with usability feedback and maintained funcional specification for Bazillion.com redesign.• Managed the overall implementation of our “Virtual Second Line”, VoIP home gateway product into our back-office process and support systems. This included meeting with internal departments to gather requirements and define and implement solutions from online ordering and inventory tracking to customer care and billing. Worked with IT development manager to analyze requirements, design system architecture and map data flow.• Personally designed and developed company intranet site utilizing Active Server Pages on Windows NT.

Supported internal B2B clients with regards to their web developing needs. Utilized ColdFusion with Netscape Enterprise Server in a UNIX environment to develop various database driven web applications.• Developed and maintained BusinessLINK, an Intranet site devoted to the AWS B2B sales staff.• Helped develop and maintain Extranet Advantage, an extranet site for external business customers to learn about rate plans, coverage areas and equipment.• Co-developed intranet site for BMIT team.

Processed Cellular Service Requests for B2B customers by acquiring faxed orders from AWS sales force, determining the user’s wireless footprint based on their permanent residence and creating their account by entering their data into LASER (NBS subscriber database). Additional responsibilities included troubleshooting problem orders, responding to urgent local market requests and fielding questions from telecommunications managers, sales representatives and wireless account managers.• Served as backup to the Order Fulfillment Supervisor.• Developed and maintained the National Business Services Intranet site.• Managed the NBS Work Environment Team.