Acted as a liaison between customers, manufacturing, sales, field service, order processing and accounting to resolve status, repair, delivery and billing inquiries.• Key team member in achieving a reduction in backlog from 1100+ orders to 400, improvement of On-Time Delivery to 95% as well as reduction of Order Processing Time from 15+ days to 7 days• Developed and maintained professional business relationships with both domestic and international customers while delivering quality customer service and care• Processed repair orders, provided service quotes, prepared shipping documents for standard and hazmat shipments (domestic & international), invoicing and supplied quick & relevant status updates all while working diligently to meet on-time delivery of a 15 days• Trained new associates on all aspects of customer service and acted as a mentor for the team

Provide support for CBRE / Sprint Account.• Provide monthly usage and access reporting for Sprint Real Estate for applications including mail delivery services, iConnect page access, DOC Share activity, active mailstops, building adds and changes, access, etc. as part of the Technology Governance project.• Prepare monthly deck for the Technology Prioritization Pipeline for executive review. This provides a summary of activities, break fix items, and associated labor hours.

• Managed and reconciled $1.6M - $2.5M in monthly program credits for first time corporate audit, reviewing previous 12 months, correcting errors, providing documentation, and ensuring accurate crediting and customer satisfaction moving forward. • Provided monthly operational reporting to program executives, meeting and exceeding $2M annual revenue target every year for 4 years and cutting program expenses over 53% by improving process, managing vendors, changing warehouse functions, and closely adhering to forecast to production ratios. • Negotiated printing costs with new vendor, reducing cost 40% for recycling bag while putting in all new product.• Cut warehouse handling fees over 50% by eliminating one vendor, routing directly to main warehouse.• Managed Sprint Buyback website vendor and over 12 other websites, participated in RFP process, wrote statement of work to contract new vendor, conducted weekly operational and development and customer escalation meetings, and drove process improvements, achieving significant cost savings and improved customer satisfaction.

Provided internal and external customer support through management of incoming requests for new domestic and international service. Disconnected requests and managed database and reporting.• Processed incoming new revenue orders for Americas International Market regions with familiarity of all data products and equipment requirements and supported Asia, Europe and India regions, becoming subject matter expert and go-to person for complex orders. • Co-authored extensive job aid credited with bringing consistency to processes and procedures, providing valuable information to train staff for support during vacations and leaves of absence. • Selected through competitive process to participate in high-potential development program, 2008 Network Build the Bench Program, receiving valuable exposure to leadership and management fundamentals.• Continued to focus on business through series changes, reorgs, and down-sizing, increasing workload, and cutting team size to two-thirds original size. • Maintained MS Access database for international and domestic capacity orders and worked with IT group to migrate to Oracle-based database, increasing ease of use and leading to other internal groups using data, including run-rate and customer contracts.• Assisted with large migration projects of 15k+ orders

Provided support for director of international finance and director of global alliance development. Maintained daily work calendars, meeting planning, travel coordination, and telephone receptionist. Provided general departmental administrative duties for over 75 managers and analysts. Gained visibility and basic knowledge of Sprint data products for both business and consumer markets.• Created MS Access database for senior manager to track customer orders, achieving promotion within department. • Started activity committee with other peers, planning key employee meetings for vice president, uniting entire group, boosting morale, and receiving recognition and award for time and efforts.