• Greeting patrons, monitoring authorized access and helping to guarantee an enjoyable guest experience.

• Temporary job assignments working with Excel and employee data.

IT Support – Human Resources• Created ad-hoc reports for data analysis, special requests and proof of concepts.• Defined the process and coordinated pulling payroll information during the annual Workers Compensation audit.• Subject Matter Expert (SME) for 20+ employee related interfaces passed between the Ashland HR SAP system, other internal sub-systems and external vendors. Responsibilities included monitoring results, troubleshooting problems, and defining needed enhancements. • Served as OM/PA data loader for both acquisition and divestiture projects. Collaborated with data lead to ensure load process was documented, followed, and load errors resolved. Communicated final results to business partners and project team.• Coordinated testing of functional area during multiple major projects.• Supported separate SAP HCM instance during divestiture transition period. Mentored new support personnel to ensure seamless transition for business partners.• Very knowledgeable with using Application Life Cycle project management tools to keep projects in scope, on time and within budget. • Experience with configuration, testing and support for an SAP HCM system primarily in the Organizational Management (OM)/Personnel Administration (PA) areas.• Collaborated with HCM implementation team during legacy data mapping, legacy extract creation and data validation. Created functional specs, reviewed program results, and participated in SAP load validation process.• Supported the functions involved with the retirement of the HR mainframe applications. • Served as primary after-hours contact for the Benefits area and backup for other HR proprietary mainframe applications. On-call support required making business critical decisions and system maintenance with little to no supervision.• Provided user support by enhancing and maintaining the Benefits, HR Records, Payroll and Kronos Time and Attendance applications for the Ashland proprietary systems.

Small Business Owner• Managed all aspects of employee lifecycle from hiring to termination. Activities included scheduling, payroll, tax filings, reviews and disciplinary actions.• Directed inventory selection, merchandising and quantity control.• Coordinated and supervised product deliveries.• Interacted with customers to guarantee complete satisfaction in all situations.• Responsible for business financial reporting and budgeting.

Staff Programmer• Project liaison to management and Project Lead for the National Service Systems (NSS) project.• Maintained and enhanced computer programs for the Customer Engineer Activity Reporting System (CEARS) system which supported the CSRs.• Field Activity Reporting System (FARS) - Programmer• Defined, implemented and trained on use of the SDLC (System Development Life Cycle) standards.• Evaluated various estimating tools and suggested products to be used as the standard method.