Jody Engelhardt Email & Phone Number

Statesville, Nc, Us

Statesville, North Carolina, United States

Statesville, Nc

Work directly with District Sales Managers, Product Managers, Dealers, Production, Manufacturing, and Logistics to ensure effortless transactions and accurate delivery to dealers. Sales activities to support long range plan initiatives around Channel Optimization, Dealer Development, Re-manufacture & Rental business. Sales support responsible for all dealer agreements, Passport administration, Dealer training and Co-op programs. Aid in establishing performance metrics and evaluating performance. Coordinate, implement and manage training to staff for better performance in day to day tasks. Maintain ISO and SOX procedures/manuals and participate in audits.

Andersen Logistics, Birch Run, Mi

Primary liason for dealers with escualated quality, incorrect order, and delivery issues. Assited in obtaining information to resolve product or service problems by clarifying the complaint, determining the cause, expediting correction and follow up to ensure a timely resolution.

Provided sales support, communicated product trends & customer suggestions and concerns. Developed and maintained close working relationships. Direct point of contact for Dealers for answering product and service questions, order entry, quotes, shipping inquiries. Interacted on a daily basis with production, logistics and sales managers to ensure customer requirements were met. Participated as a Company Representative in sales sponsored Dealer Workshops, Product Training, Home Shows, and New Account Training.Assisted in stabilization efforts and on-site branch training during company transitions.