Jody Hardy Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Receive email request to create and process tickets in ServiceNow ticketing systemProcessed Level 1 & Level 2 tickets that regarded phone issues, call routing, paging issue as well as fax line issues until completionComplete and assign Jabber & Cisco Ip communicator profiles via Cisco Call mangerReset router via putty application whenever phone services were out a specific locationUse Cisco Call Manager to resolve & troubleshoot all VoIP phone issues as well as set up new users in the system with new direct inward dial numbersConfigure & work with multiple models of the Cisco VoIP phones both hardwired & wireless

Supporting the enterprise telephony (including telephones, analog and digital, fax, modem, and POTS lines, BCM, Centrex, and Key Systems, ISDN, T1 s and call routing software) on Time-division multiplex and voice-over-IP platforms; supporting voicemail systems, toll free services, and audio conference lines. Following established guidelines, responds to telephone inquiries concerning supported, systems status and network connectivity, and a variety of moderately complex applications and hardware and software problems. Documents and resolves failures regarding enterprise Voice applications and hardware and software. Performs detailed router and switch troubleshooting. Records inquiries, repairs and services requests, resolves failures or directs them to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Facilitates repairs of hardware and software consistent with established service levels. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and suggests improvements.

Charlotte, North Carolina Area

Responsible for responding to routine inquiries and research cases from internal and external small business customers regarding financial products and services including (but not limited to) processing routine to complex account maintenance, online service enrollment, and wire transfer inquires. Experienced in commercial loan payoff requests and the legal stipulations applied thereto including breakage penalties, derivatives, and market conditions. Responsible for the accuracy of all calculations and providing explanations to both internal and external customers in a timely manner regarding loan payoff and loan paydown/advance requests. Maintaining flexibility to adapt to a constantly changing work environment associated with Wells Fargo/Wachovia merger process and operating procedure response. Worked within a team environment in an effort to achieve business and volume goals and provide superior customer service.Provided coaching and/or training to less experienced team members.Handled confidential material in a professional, highly ethical manner.

Bachelor'S Degree, Computer Systems Networking And Telecommunications

Associate'S Degree, Computer Technology Integration With A Focus On Network Administration, 3.7

Landscape Architecture

Education record

Activities and Societies: marching band