Jody's focus will be growing the commercial sales of aircraft Maintenance, Interiors and Avionic services. Ensuring company goals and objectives are met while maintaining customer satisfaction from conception to completion.

Jody's primary focus is the management efforts supporting the commercial sales of aircraft Avionics, Maintenance, and Interior services and the accurate estimating of commercial opportunities utilizing a team of professionals. Ensuring the company and departmental goals and objectives are achieved and that all financial goals are met while maintaining employee and customer satisfaction.>Completed, Partial, and Modification interiors include: Falcon 2000/ Challenger 604, 605/ Gulfstream 550/ Hawker 800XP/ Citations X, VII, 550, Sovereign, King Air's, Pilatus>CMS Rockwell Collins Venue installation (Challenger 604) Flight/ IFE Flight Display Systems Jet Juke Box (Citation VII)>Avionics: Garmin 1000, ADSB out, FANS, WAAS, TCAS, CMS, IFE, gogo WIFI, LED Lighting>Maintenance: Phase inspections included Cessna Citation models, King Air's, Challenger 604, Pilatus.

Standardized FBO to servicing excellence concerning all areas that are customer touch points including CSRs, line crew, maintenance/avionics, and operations; led training and created congruency with our corporate messaging, vision, branding, business plan and marketing plan; all areas are held accountable to service scores.Created and maintained consistent positioning and messaging for Executive Air's brand, products and services.Pioneer in developing database with segmentation; identifies customers and potential customers in market segments; linked to a customer–relations-management (CRM) system and to email marketing software program with analytics to isolate key metrics that drive revenue. Led upsell strategy and training concerning all areas that are customer touch points including CSRs, line crew, maintenance/avionics, and operations.Spearheaded an international sales and marketing campaign to increase trans-atlantic tech stops into clearing US Customs & Immigration at Executive Air.Developed and led company wide business plan, including branding and marketing strategy tied to sales action plans. Leveraged, SEO, website, social media, email marketing campaigns, advertising, coupled with traditional sales tactics of cold calling, face-to face, and targeted events and trade shows to network with pilots, aviation groups and corporations and build awareness of FBO facility and services.2013 PILOTS' CHOICE AWARDSRanked #1 Star FBORanked #1 East Central FBORanked #5 US FBOExecutive Air..."More than just an FBO"

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