Jody Kershaw, Mba, Cfi
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Jody Kershaw, Mba, Cfi Email & Phone Number

Operations | Client Relations | Digital CX | Fintech | SaaS | Data Center at Novva Data Centers
Location: Salt Lake City Metropolitan Area, United States, United States 6 work roles 2 schools
1 work email found @thumbtack.com 2 phones found area 800 and 866 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email j****@thumbtack.com
Direct phone (800) ***-****
LinkedIn Profile matched
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Current company
Novva Data Centers
Role
Operations | Client Relations | Digital CX | Fintech | SaaS | Data Center
Location
Salt Lake City Metropolitan Area, United States, United States

Who is Jody Kershaw, Mba, Cfi? Overview

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Jody Kershaw, Mba, Cfi is listed as Operations | Client Relations | Digital CX | Fintech | SaaS | Data Center at Novva Data Centers, based in Salt Lake City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at thumbtack.com, phone signal with area code 800, 866, and a matched LinkedIn profile for Jody Kershaw, Mba, Cfi.

Jody Kershaw, Mba, Cfi previously worked as Director of Client Relations - Corporate at Novva Data Centers and Senior Manager, Customer Experience (Success) at Varo Bank. Jody Kershaw, Mba, Cfi holds Master Of Business Administration - Mba from Western Governors University.

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Email format at Novva Data Centers

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*@thumbtack.com
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AeroLeads found 1 current-domain work email signal for Jody Kershaw, Mba, Cfi. Compare company email patterns before reaching out.

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Profile bio

About Jody Kershaw, Mba, Cfi

๐ˆ'๐ฆ ๐ฉ๐š๐ฌ๐ฌ๐ข๐จ๐ง๐š๐ญ๐ž ๐š๐›๐จ๐ฎ๐ญ ๐ก๐ž๐ฅ๐ฉ๐ข๐ง๐  ๐จ๐ญ๐ก๐ž๐ซ๐ฌ ๐ข๐๐ž๐ง๐ญ๐ข๐Ÿ๐ฒ ๐›๐ž๐ฌ๐ญ ๐ฉ๐ซ๐š๐œ๐ญ๐ข๐œ๐ž๐ฌ ๐ฌ๐จ ๐ญ๐ก๐ž๐ฒ ๐œ๐š๐ง ๐ฌ๐ก๐š๐ฉ๐ž ๐ญ๐ก๐ž ๐ฅ๐ข๐Ÿ๐ž/๐ฐ๐จ๐ซ๐ค ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ญ๐ก๐ž๐ฒ ๐ฐ๐š๐ง๐ญ. I lead the strategic creation of solutions and the design of compelling storytelling to drive improvement and adoption. I'm skilled in maturing the company's customer support and CX capabilities and help grow the next generation of CSMs. I continue to drive the company's expectations by development and delivery of operational KPI strategies and business policies to produce high quality standards.My duties are to oversee all aspects of an organizationโ€™s customer experience objectives and initiatives. I conduct qualitative research and synthesize quantitative research from Market Research, VoC platform, and other quant metrics such as NPS, CSAT, and customer effort/sentiment scores to develop organization-wide design strategies. I cross-collaborate with teams and internal stakeholders to align and prioritize our pipeline of work, creating operational KPI strategies and business policies.I am skilled in building cross-functional teams, 20+ years track record of defining new business strategies, launching new ventures, challenging the status quo, and delivering broad-impact solutions for start-up companies.I have a reputation of high integrity, learning fast and driving for results. I work hard and enjoy scaling businesses and building relationships in the process.

Listed skills include Interviews, Internal Investigations, Loss Prevention, Asset Protection, and 3 others.

Current workplace

Jody Kershaw, Mba, Cfi's current company

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Novva Data Centers
Novva Data Centers
Operations | Client Relations | Digital CX | Fintech | SaaS | Data Center
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6 roles

Jody Kershaw, Mba, Cfi work experience

A career timeline built from the work history available for this profile.

Director Of Client Relations - Corporate

Current
Novva Data Centers

West Jordan, UT, US

I have the great opportunity to drive strategic initiatives that improve customer relations and brand loyalty for Novva Data Centers in multiple locations. In addition to spearheading customer journey leadership, I am ensuring operational effectiveness of network computing and storage resources by cultivating trusted advisor relationships with key.

Nov 2023 - Present

Senior Manager, Customer Experience (Success)

Varo Bank

San Francisco, California, US

  • I started the new customer experience department for the company; taking proactive measures to represent the voice of the customer. Through cross-departmental collaboration, I lead new customer implementations. I.
  • Trailblazing Varoโ€™s first CX performance for tracking, measuring, and taking action on customer feedback. Strong ability to work with scrappy data and provide actionable insights.
  • Leading share out of NPS, App Review, and Social Media performance and creating action plans as a result for enhanced customer experience.
  • Leading all CX analytics projects to meet business objectives and fulfill measurable KPIs.
  • Established the first cross-functional partnership to build a best-in-class customer-centric culture (Data and Product teams, Customer Research, Marketing, and C-suite stakeholders).
  • Revamped the content team workstream by entering projects into a new CRM for better tracking and prioritizing of content requests.
Jan 2022 - May 2023

Service Operations Manager

Varo Bank

San Francisco, California, US

  • Coordinated and delivered on KPIs, KRIs, workforce planning, coaching, training, performance metrics, staffing utilization, meeting SLA, and increased use of resources and proven technologies (SaaS, CRMs).
  • Developed the first chat pilot team that has grown from 12 representatives to 27+ and continues to successfully scale in conjunction with company OKRs.
  • Developed, improved, and enforced operations wide KPIs, KRIs and policies including attendance, agent scorecard metric (i.e. quality assurance, AHT, Assists, CPH, etc.), and top performer recognition.
  • Advanced and led the build out of the social media teams reporting for data analysis; created scorecards for coaching opportunities and recognizing outstanding performance.
  • I collaborate cross-functionally to build an end-to-end customer experience playbook.
  • Increased operations center staffing by 88% in the last two and a half years. Manage capacity and forecast planning for BPO and onshore teams.
Mar 2019 - Dec 2021

Marketplace Trust And Safety Manager

Thumbtack

San Francisco, California, US

Feb 2015 - Mar 2019

District Manager, Investigations

Shopko Stores, Inc
Jan 2007 - Feb 2015

Market Investigator

Shopko Stores, Inc
Nov 2004 - Jan 2007
2 education records

Jody Kershaw, Mba, Cfi education

Master Of Business Administration - Mba

Western Governors University

Bachelor'S, Mass Communications

University Of Utah
FAQ

Frequently asked questions about Jody Kershaw, Mba, Cfi

Quick answers generated from the profile data available on this page.

What company does Jody Kershaw, Mba, Cfi work for?

Jody Kershaw, Mba, Cfi works for Novva Data Centers.

What is Jody Kershaw, Mba, Cfi's role at Novva Data Centers?

Jody Kershaw, Mba, Cfi is listed as Operations | Client Relations | Digital CX | Fintech | SaaS | Data Center at Novva Data Centers.

What is Jody Kershaw, Mba, Cfi's email address?

AeroLeads has found 1 work email signal at @thumbtack.com for Jody Kershaw, Mba, Cfi at Novva Data Centers.

What is Jody Kershaw, Mba, Cfi's phone number?

AeroLeads has found 2 phone signal(s) with area code 800, 866 for Jody Kershaw, Mba, Cfi at Novva Data Centers.

Where is Jody Kershaw, Mba, Cfi based?

Jody Kershaw, Mba, Cfi is based in Salt Lake City Metropolitan Area, United States, United States while working with Novva Data Centers.

What companies has Jody Kershaw, Mba, Cfi worked for?

Jody Kershaw, Mba, Cfi has worked for Novva Data Centers, Varo Bank, Thumbtack, and Shopko Stores, Inc.

How can I contact Jody Kershaw, Mba, Cfi?

You can use AeroLeads to view verified contact signals for Jody Kershaw, Mba, Cfi at Novva Data Centers, including work email, phone, and LinkedIn data when available.

What schools did Jody Kershaw, Mba, Cfi attend?

Jody Kershaw, Mba, Cfi holds Master Of Business Administration - Mba from Western Governors University.

What skills is Jody Kershaw, Mba, Cfi known for?

Jody Kershaw, Mba, Cfi is listed with skills including Interviews, Internal Investigations, Loss Prevention, Asset Protection, Physical Security, Retail, and High Performance Cultures.

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