Jody Moore Email & Phone Number

San Francisco Bay Area

Taking on selective part-time CX / CS consulting and advisory projects. Example project: developed the customer value creation strategy for LinkedIn's Talent Solution businesses including facilitated senior leadership discussions to navigate key trade-offs. Volunteering with the Women's shelter and my local business association.

San Francisco

Redefined the Customer Success role across LinkedIn's three Talent Solutions businesses. Recognized by LinkedIn's COO and the Leader of the Talent Solutions Org for my ability to navigate leaders through tough strategic decisions. Partnered with the leadership team to lead one of LinkedIn's largest organizational transformations - establishing the new.

San Francisco Bay Area

Built and led Medallia's Customer Experience program. Developed Medallia's CX maturity workshop leveraged by over 100 prospects and customers. Personally led initial customer workshops and trained the broader Medallia PS team on delivery.

Palo Alto

Helped clients understand where to make their biggest customer experience investments in order to achieve their business goals.

Palo Alto

Worked in partnership with Medallia customers in the hospitality and travel industry to develop and implement Customer Experience Management best practices.

London, United Kingdom & San Francisco Bay Area

Facilitated three day marketing strategy training sessions around the world for one of the leading global beverages companies.Innovation strategy instructor / mentor for the HULT International Business School two years running. Delivered content via lectures to ~50 students and led smaller group sessions. Managed strategy and business operations projects.

London, United Kingdom

Built an online platform to make relocating to London easy by providing information and tips on moving to and living in London.

London, United Kingdom

Developed and implemented market entry strategies for: Ireland, Turkey, India and Russia. Selected for the high-potential leadership program traveling to Japan and presenting to senior leaders.

Boston, MA And London, UK

Moved from Associate to Analyst to Senior Project Leader over 4 years.Developed innovation and marketing growth strategies for multiple consumer goods companies including developing and facilitating marketing strategy training sessions across the globe. Split project time with people development responsibilities: Oversaw project allocation and professional.