Jody Larson Email & Phone Number

San Antonio, Texas Metropolitan Area

Partner with the Envysion team's Customer Success team members, Revenue Operations, and otherinternal stakeholders to drive Customer Success goals and strategies. Leverage data-driven strategies to provide the tools and analysis required for Customer Success Managers to help move our customers forward.

San Antonio, Texas, United States

Lead a team of Customer Success Analysts providing detailed cybersecurity reviews, reports, and consulting services for a portfolio of small, medium, and large commercial customers.Lead a team of Operations Success team members providing front-line SOC technical support (ticket/queue management, telephone & email support, etc.), cybersecurity deployments (project management and service implementations), and service engineering.

Cedar Rapids, Iowa

Lead a 24x7 Network Operations Center team providing troubleshooting and support to over 1,400 end users across North America. Compile, review, and analyze various data for routine reporting and to drive process improvements ensuring utmost efficiency, utilization, and accountability. • Collaborate with cross-functional team members, other departmental resources, clients, and vendors to meet organizational goals of increasing base monthly revenue, increasing quarterly gross profit margin, and maintaining an NPS score of 45+ throughout the year.• Lead the technical support team to achieve aggressive KPI expectations of 99.9% network uptime, 1-hour response time, and 6-hour resolution time for Enterprise level agreements.

Cedar Rapids, Ia

Served as a trusted advisor and advocate to 30+ Enterprise, Mid-tier, and SMB clients to ensure achievement of operational priorities and promise delivery. Managed and built client relationships to ensure engagement from new client onboarding throughout the life of the account. Collected, analyzed, audited, and reported on a large amount of data relating to SLA performance, service statistics, client and vendor contracts, churn, growth, billing, revenue, cost benefit, client satisfaction, quality assurance, etc. Performed routine business reviews to engage clients, report performance, identify opportunities, and maintain satisfaction.• Increased user adoption and engagement by 60% by developing and conducting programs for onboarding, user-focused training, and Voice of Customer opportunities.• Developed and led a team conducting a full system audit to find and correct costly manual entry errors in client contracts, vendor agreements, and internal records amounting to nearly $120,000 in savings.

Hiawatha, Ia

Performed B2B consultative sales, customer/technical support, and ongoing training on all Konica Minolta equipment, software solutions, and managed IT services. • Maintained prospects, clients, and scheduled activities in the SAP CRM (Customer Relationship Management) system, such as scheduled follow-ups, product delivery/installation/client training dates.• Maintained sales pipeline, forecast, and provided routine reporting to management on progress.

Cedar Rapids, Iowa, United States

• Aided students and staff with all media, technology, and audio/visual needs.• Purchased, inventoried, documented, and maintained all library materials.

Cedar Rapids, Ia

Consultant, technical writer, and trainer for all technology related to HR, Payroll, and Benefits. Complied, analyzed, prepared, and presented data for annual costing, budgeting, and state reporting.

Cedar Rapids, Iowa Area

• Performed supportive administrative duties.• Processed all applications and reporting for the Title I program.

Cedar Rapids, Ia

• Aided students and staff with all media, technology, and audio/visual needs. • Purchased, inventoried, documented, and maintained all library materials.

Cedar Rapids, Iowa Area

Maintained three large call processing platform networks, one large administrative network, and six remote call processing platforms. Designed, installed, configured, and maintained various LAN/WAN networks. Installed, configured, and maintained CheckPoint Firewall-1 network security on Sun Microsystems servers. Provided technical support, system monitoring, and troubleshooting services. Researched and implemented new software solutions for clients.

Castle Afb, Ca (Atwater, Ca) - Closed 1995

Operated equipment to refuel aircraft and ground vehicles, performed vehicle and equipment maintenance, and completed proper documentation for all fuels transactions. Assigned to the Accounting Department for one year with increased responsibility including balancing a jet fuel account that averaged $60 million annually. Trained and qualified newly assigned personnell.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services, Gpa 4.0

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Gpa 3.8976