Jody Leonard Email & Phone Number

Colibri Group - Oncourse Learning Ecosystem. Product Strategy, Design and Analysis, Analyst - Consumer Insights - Adtalem Global Education IncIf your business is Mortgage of Financial Services (Banking, Credit Union, NBFS) I would love for you to experience our solutions and become one of our many brand advocates. Find us on social media or visit our sites!

Consulting Manager - Sales and Customer Service Training

Brookfield, Wisconsin

Administrative Temp to Hire for OnCourse Learning

Mukwonago

Tastefully Simple provides exceptional tasting experiences and lifestyle solutions, I am an independent consultant and run my own business outside of my main profession. I enjoy working part-time and providing customers with excellent service and phenomenal products.http://www.tastefullysimple.com/web/jleonard4

Brookfield, Wisconsin

The Reporting Analyst is responsible for providing support to the talent acquisition process through pre and post-hire activities and is a “go-to” person for metric reporting, billing and operational processes, as well as day-to-day inquiries. Additional responsibilities of the Reporting Analyst may include but are not limited to:ATS Management- Ensure candidate follows appropriate workflow within Applicant Tracking System (ATS).- Assist with the management, optimization and use of ATS.- Create metric reporting from the ATS.Reporting- Track recruitment marketing plan results.- Assist with billing and reporting efforts while ensuring data integrity.- Build ad hoc reporting templates to be used internally or externally.- Leverage technical knowledge of excel and use the use of ATS to build report templates that can be accessed, used, and updated by the client recruiting operations teams.- Create weekly, monthly and quarterly client metrics.- Leverage basic analytical skills to assess trends, create reports and tell the story with data.- Develop PowerPoint slides for quarterly and annual presentation of recruitment data.- Compile responses of new hire, applicant, and hiring manager surveys.- Other duties as assigned.Process Improvement- Provide best practices and process improvements throughout the talent acquisition cycle.- Documenting process changes, such as process maps, team structure charts, detailed procedures, etc.- Identify and troubleshoot issues and escalate as appropriate.- Identify opportunities for improving both client and candidate experience and scheduling efficiency; make process recommendations to achieve operational excellence.

Waukesha Wisconsin

Directly worked with key stakeholders in the enterprise to assist in providing key information to ensure the best quality experience. Conducted analysis and utilized recording software, SQL, and call intelligence software to gather and collect data. Created and delivered multiple quarterly presentations to key stakeholders regarding key trends observable and provided recommendations and action plans to drive customer engagement within the customer experience. Interpreted Gallop Poll results and related to front line leadership. Facilitated web-ex on a regular basis and led center leadership in quality discussions. Delivered analysis to director level leaders supporting specific queue channels. Provided assessment of call quality of frontline leadership teams for the expressed purpose of business decisions to be made based on the analysis and recommendations.

Waukesha Wisconsin

Served as the appointed lead interview coach responsible for recommendation of viable candidates for hire to Talent Acquisition in the Job Fit Interview process for customer service in the Waukesha Customer Care Center. Currently supports hiring as a support coach as needed. Managed all things pertaining to the conducting of interviews at the face to face fit assessment including the organization of support for concurrent interviews when required (team of 10 fit certified leaders). Responsibilities included providing support and conducting internal interviews for the Customer Service Representative, Technical Services Specialist and Sr. Customer Service Fact Queue Specialist. Coordinated efforts with center leadership, human resources, and Talent Acquisition; responsible for making the final recommendation for hire for representatives supporting the care center and provided insight and feedback concerning the hiring process. Developed a program and created a procedural structure for training and on-boarding other leaders supporting the process. Responsible for scheduling, facilitating and conducting upwards of 500 interviews during a hiring initiate ve in all queues within the Waukesha Customer Care Center. Worked closely with Talent Acquisition Recruiter and helped facilitate changes in IAP while also back logging 18 months of interviews electronically prior to entry into the role. Implemented and facilitated leadership operations meetings with supporting interview coaches to coordinate support efforts and ensure cohesiveness and consistency in the process.

Waukesha Wisconsin

CUSTOMER SERVICE COACHMay 2008 to October 2010Responsible for a team of associates (approximately 8-12 individuals). Provide administrative management for daily tools and resources for each associate. Monitor and evaluate performance, work in conjunction with upper management and Associate Relations for the needs of each associate. Participate in various leadership forums designed to enhance company operations as well as enrich and develop the customer care center culture and environment. Maintained light responsibilities associated with coach leadership role such as supporting center associates during annual leadership forum, intermittently monitoring RTA, providing guidance to associates when needed, and filling in as needed or requested.

Waukesha Wisconsin

Served as the appointed lead interview coach responsible for recommendation of viable candidates for hire to Talent Acquisition in the Job Fit Interview process for customer service in the Waukesha Customer Care Center. Currently supports hiring as a support coach as needed. Managed all things pertaining to the conducting of interviews at the face to face fit assessment including the organization of support for concurrent interviews when required (team of 10 fit certified leaders). Responsibilities included providing support and conducting internal interviews for the Customer Service Representative, Technical Services Specialist and Sr. Customer Service Fact Queue Specialist. Coordinated efforts with center leadership, human resources, and Talent Acquisition; responsible for making the final recommendation for hire for representatives supporting the care center and provided insight and feedback concerning the hiring process. Developed a program and created a procedural structure for training and on-boarding other leaders supporting the process. Responsible for scheduling, facilitating and conducting upwards of 500 interviews during a hiring initiative in all queues within the Waukesha Customer Care Center. Worked closely with Talent Acquisition Recruiter and helped facilitate changes in IAP while also back logging 18 months of interviews electronically prior to entry into the role. Implemented and facilitated leadership operations meetings with supporting interview coaches to coordinate support efforts and ensure cohesiveness and consistency in the process.

First Baptist Church Of Monongahela

Rehearse the Sr. choir for their active participation and leadership role in the scheduled Sunday worship services and other services as required. Select all choral anthems to be sung by the choir. Ensure that the Choir anthems align appropriately with the worship services weekly and content is provided in the appropriate manner unless other choirs, soloists or other arrangements have been made. The choir director shall also, upon request, arrange for choir member(s) participation in other portions of the liturgy. Responsible for the choir's appearance, sound and delivery in partnership with determination of whether choir robes are needed as well as coordination of sound and audio devices (to be coordinated through the sound technician). Responsible to arrange for and conduct rehearsals weekly and at additional times as identified by special needs.Other considerations:Performance and celebration with special choir selections or programs of music is encouraged from time to time for the promotion of choral worship and the general spiritual health of the congregation. Special programs are normally presented seasonally and on Church Music Sunday. Arrangements for special soloists, accompanists or instrumentalist will be made by the choir director.The choir director shall work with the pastor and Worship Committee in programs for teaching the music of the liturgy and hymns to the congregation at large. The choir director shall purchase music and music supplies for the choir program. All expenditures shall be under the budgetary control of the Worship Committee. The choir director shall perform the duties of the position in a cordial and cooperative manner with the Pastor, the Congregation Members and the choir. Choir director shall attend services regularly and be an active member of the congregation.

Ba, Secondary English Education

Activities and Societies: Intervarsity FellowshipSecondary English Education

Bs, Information Technology

Information Systems, IT

Certification / Licsensed Agent, Real Estate

Activities and Societies: Wisconsin Realtors Association Greater Milwaukee Association-Realtors