Jody Watts Email & Phone Number

Mechanicsburg, PA

Responsible for working with business users to analyze identified defects and/or enhancements to define requirements and proposed solutions.

Worked through all phases of Business Transformation to integrate, design and build Customer processes in SAP as well as the transition of legacy systems to SAP. Primarily responsible for overseeing the set-up of rates in SAP working with each of the states to gain understanding of rates set up in legacy system and tariffs to ensure SAP rates were set-up.

Served as central point of contact for customer related process in acquisitions and managed relationships with municipal/contract customers for the Central Region states.

Held supervisory positions in different areas of Billing.  Group Supervisor Billing – responsible for maintaining relationships with operating company & regional staff responding to questions and concerns with billing, rates, and new business.  Team Supervisor Special Accounts – supervised 7-9 Customer Service Representatives responsible for special.

Served as the key point of contact for municipal interactions with the Customer Service Center.  Developed processes related to the handling of municipal interactions for inquiries of contract billing, termination agreements, usage data, responding to customer account questions.  Performed manual billing of American Water contract related charges on Sale.

 Responsible for providing price quotations based on customer specifications. Worked with engineering to ensure product capability for the end user’s needs, while analyzing customer requests and obtaining necessary information to provide a formal quotation to the customer, such as specific dimensions, product needed, pricing & lead times.  Worked as a.