Jody M. Email & Phone Number

Plano, Tx, Us

During the past few months, I've been actively refining my skills and bolstering my professional strengths. This dedicated period has allowed me to gain a deeper understanding of my career path and identify roles that align seamlessly with my long-term goals.While I briefly deviated from the traditional 9-to-5 structure, it became evident that my passion for project management and customer service thrives within a structured professional setting. I'm excited to leverage the knowledge I've gained and apply my enhanced skill set to make a valuable contribution within a collaborative team environment.I'm now looking forward to transitioning back to a full-time position, where I can engage in productive collaboration, continue learning, and drive meaningful outcomes.

Plano, Tx, Us

• Provided exceptional white-glove service to clients and channel partners, fostering lasting relationships that led to future referrals and business expansion.• Collaborated with clients, IT contacts, and equipment vendors to assess business requirements, crafting and executing customized implementation strategies.• Orchestrated seamless cross-departmental coordination through Salesforce, ensuring flawless project launches that consistently surpassed expectations.• Demonstrated unwavering dedication to customer care throughout the onboarding process, consistently delivering a superior experience and ensuring smooth transitions to VoIP and SaaS-based solutions.• Accomplished over $10.5 million in account funding during my tenure, highlighting financial acumen and project management expertise.

Plano, Tx, Us

• Streamlined and optimized phone installation schedules, ensuring the efficient utilization of in-house and contracted technicians.• Proactively confirmed appointments and adeptly managed rescheduling and cancellations, minimizing inconvenience to customers.• Exhibited outstanding communication skills and exceptional customer service by promptly addressing scheduling inquiries across various communication channels.• Maintained accurate records and carefully documented scheduling procedures, contributing to operational efficiency and process improvement.

Dallas, Tx, Us

• Provided comprehensive support across multiple properties and the corporate office, ensuring efficiency and coordination in diverse operations.• Managed phone communications with finesse, routing calls with precision, and distributing messages effectively for enhanced overall communication dynamics.• Offered vital clerical support to agents, brokers, and property managers, showcasing proficiency in Microsoft Word, Excel, and Outlook for streamlined operations.• Revitalized an outdated filing system, elevating accessibility, and organization of critical documents, ensuring quick retrieval and heightened efficiency.• Collaborated seamlessly with building engineers and contractors, playing a pivotal role in the smooth execution of daily operations, and fostering a harmonious work environment.