Oversee construction field operations with supervision and oversight of in-house crews, subcontractors, and inspection activities.Directly responsible for the overall success of construction projects including meeting project schedules and budget. Strong construction management, reporting, and budgeting skills will be a must.Work closely with cross functional teams including OSP, NetOps, Sales, Management, & Customer Service in coordinating all project activities, resource requirements and business goals.Work with and communicate progress to internal stakeholders and ensure that projects are scoped properly and handed off seamlessly for network deployment.

Managed and ensured effective and efficient installation of network-wide microwave gear for T-Mobile account. Track & Manage equipment & materials delivery to cell site location in coordination with GC.Comply with current T-Mobile Material and Asset Management standards. Track & manage the return of T-Mobile identified equipment & materials from Site to T-Mobile designated local market warehouse location.Provide status progress reports - daily, weekly, monthly containing milestone actualization.Review Closeout Package including site photos, test results, complete final cabling on tower, redline drawings, etc.Database management ensuring forecasted dates are accurate and aligned.Attend scheduled meetings and provide updates as needed, including keeping T-Mobile Databases and other reporting up to date and accurate.Manage vendors to secure and clear all regulatory approvals required.

Managed and ensured effective and efficient installation of network-wide voice and data cabling as well as secure reliable environment for operation of network equipment Consulted with clients (i.e., Servitas, CA Ventures, Scion & American Campus) to define objectives and develop scopesManaged commercial construction projects by collaborating effectively with general contractors, subcontractors, engineers, and architectsRead plans and blueprints and communicated to workersHeld construction progress and regular status meetings with project teamImproved cost control through effective allocation of subcontractors and site resourcesIdentified extraordinary circumstances and constraints to develop effective alternatives or solutionsTrack project performance, specifically to analyze successful completion of short and long- term goalsKept detailed track of daily progress and productivity and analyzed data to identify and correct holdupsLed quality assurance operations to increase efficiency and reduce project gapsKept project on schedule and within budget while serving as project leaderAccomplishments:November 2020 – Received Award for Impact Player of the Month

Manage and execute IT Infrastructure/Cable Plant projects for New Construction while maintaining stakeholders needs and requirements as well as all service level agreements, while delivering on committed timelinesMeet with clients (i.e., Barnes & Noble, Party City, Nuspire/Subaru, and BJ Warehouse) to take detailed ordering briefs and clarify specific requirements of each projectComplete walk through of site with General Contractors and Client to discuss and identify project requirements and mark up floor plan/blueprintsManage day to day tasks of projects including maintaining equipment, materials andDeployment Partners on siteDrive project execution to meet clients and stakeholders needsTrack project performance, specifically to analyze the successful completion of short and long- term goalsDirected day-to-day operational aspects of project and scope and monitored progress of construction activitiesImproved cost control through effective allocation of subcontractors and site resources

Meet with project owners to take detailed briefs and clarify specific requirements of each storyWork closely with Senior Leadership to ensure that scope and direction of each project is on scheduleOversee and implement sprint and sizing cycles: both point and hour-based tasksDelegate project tasks based on staff members individual strengths, skill set and experience levelMeet timeframe objectives and adjust project constraints based on velocity and burndown analysisCoordinate project meetings for sizing, planning, and retrospective reviewsLed and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations Organized internal audits and led efforts to determine and remedy deficienciesDeveloped project plans identifying key issues, approaches, and performance metrics

Meet with clients (i.e., Bullseye, Netflix & FDC Servers.net) to take detailed ordering briefs and clarify specific requirements of each projectLiaison with internal departments such as Capacity Planning, Engineering, Construction, Provisioning and Field Services to coordinate timely deliverablesFostered relationships with vendors to promote positive working relationshipsHeaded project teams specializing in design and launch activitiesDelegate project tasks based on junior staff members’ individual strengths, skill set andexperience levelsTrack project performance, specifically to analyze successful completion of short and long- term goalsDevelop comprehensive project plans shared with clients, staff members as well as SeniorLeadershipComplete customer orders upon successful test and acceptance and begin billingInitiate handoff to post-sale support organization for monitoring and controlling maintenanceAccomplishments:April 2018 – Received award for Project Management Excellence for deliverables (revenue and order installation) and CSAT (Customer Satisfaction) score for 2017

Operations Manager 2009 – 2013Manage all aspects of CBEYOND Operations in the Detroit Market (i.e. Install Targets, Forecast, Training, Staffing, Productivity, CPE Inventory and Deployment)Manage a group of professionals, who are tasked with the implementation of CBEYOND core products and services (i.e. Total Cloud Phone Systems, Total Cloud Data Center, MPLS, EFM and Fiber)Manage Field Service Technicians, who were responsible for Tier 1 & Tier 2 on-site technical supportManage all aspects of Customer Premise Equipment (Cisco router warehouse & deployment)Hiring, development and daily leadership of operations staff within the marketDevelop and conduct performance evaluations, conduct one on ones as well as coaching sessions with staffLead and motivate service organization to exceed expectationsInterface with customer care to provide market-based support for customer escalations, credits, and jeopardy customersManage the RTS (Return to Sales) process, resolve contract disputes and assist in “cementing the deal”Lead and expand effective cross functional relationships between Detroit Operations and all organizationsDrive Customer Satisfaction and CSAT results for installation, coordination processes and personnelDevelop root cause analysis for market escalations and provide recommendations for improvementAccomplishments:March 2012 - Received award for Operational Excellence 2011/#1 Operations Manager and 2012 Company trip to CaboJanuary 2011 – December 2011 #1 Operations Team in the Company for 9 months out of 12 in 2011February 2010 – Received award for Branch Lowest Aborted Truck Rolls in 2009

Lead Service Coordinator 2007 – 2009Project manage multiple customers for end to end seamless activation with CBEYONDResponsible for accepting all orders and verifying accuracy and completeness, providing technical support as needed to all team membersProject manages and “owns” the order throughout implementation lifecycle and provides ongoing status to sales and customer, both internal and externalProvide resolution to issues regarding the order throughout the processProvide the support departments with a first level escalation on issuesEnsure customer expectations are set accordingly throughout the order lifecycleInitiate and manage escalations throughout the external RBOC and internal CBEYOND departmentsAble to read and understand CSRs from various CLEC’s and ILEC’sRequired to collect data configuration specs and understand customer needs for Cloud PBX configuration and handset configurationRequired to understand and collect / review information regarding Data Center Server set up based on customer applications and software implementationAccomplishments:February 2009 – Received the award for #1 Lead Service Coordinator for the company in 2008

Manager, Global Service Delivery 2002 – 2007Manage a group of professionals, who project managed the scheduling, planning, procurement, installation, testing and activation of Telecom circuits, equipment (CPE), and Fluke Probes, services such as, VOIP, IPVPN, DIA, Data and Dedicated VoiceDeveloped new processes and procedures to reduce interval turnaround time for all customer orders and guided the team to identify areas of revenue realization sooner and service quality improvementsRepresented the organization on special corporate task forces, as well as billing and marketing planning committeesLiaison to sales regions assigned to support, as well as an intermediary for Vendor RelationsPerform timely and effective monthly and annual performance evaluationsAccomplishments:December – 2006 Received Edge award from Director of Global Service Delivery for creatively thinking out of the box and changed access providers to keep customer orders on track and installingJanuary – 2006 Received Edge award from Director of Sales for the outstanding job done on two high profile customer accounts (Skadden Arps and RJF)October – 2005 Received Edge award from VP of Global Service Delivery for the outstanding job of reducing the cost of access for the Financial Market

Managed 12 professionals, who were tasked with the ordering, installation, and testing of all telecom circuits (i.e. T1/E1, T3/E3, and OC level circuits)Created the LEC Escalation Team, who was responsible for handling all external escalations with access providers to reduce the installation interval of all circuitsLiaison to sales regions assigned to support, as well as an intermediary for Vendor RelationsHiring, development and daily leadership of staff. Develop and conduct employee performance evaluations, conduct one on ones as well as coaching sessions with staffAccomplishments:May – 2001 Received Outstanding Performance Award from the Provisioning team for exemplary leadership2nd Quarter 2001 Received Outstanding Performance AwardJanuary – 2001 Received Certificate of Appreciation for going above and beyond the scope of duties and provided exemplary customer service and supportSeptember – 1998 Received recognition for Outstanding Support and Teamwork on the installation of the Intermedia DS3 accounts

Project managed the ordering installation and testing of all telecom circuits (DS0, 56k/64k Frame, T1/E1, T3/E3 and OC level circuits) for high profile carrier customers (i.e. LDMI, Intermedia, Nextel, Level 3)Responsible for all customer interaction (order updates, scheduling, customer satisfaction)Responsible for all customer trouble ticket reporting and resolution