Jody Offermann Email & Phone Number

• Directly support Wellthy families nationwide by organizing comprehensive care plans and managing administrative tasks to alleviate family burdens.• Provide expert guidance and coordination in healthcare tasks, collaborating closely with Care Advisers to optimize family care experiences.• Contribute to innovative care strategies, demonstrating a strong understanding of diverse family needs and supporting team growth through training and feedback.• Advance diversity, equity, and inclusion initiatives through active participation in Wellthy’s DE&I Council.

Knoxville, Tennessee, United States

• Developed, implemented, and monitored day-to-day operations of Day Program Services, ensuring comprehensive service delivery.• Enhanced team performance through coaching and feedback, utilizing emotional intelligence for professional growth.• Facilitated cross-departmental collaboration, managing meetings, training, and documenting decisions.• Designed, developed, and evaluated client training curriculums, continuously improving Day Services.• Conducted internal audits to optimize quality control systems and recommend improvements.Implemented efficient processes for documentation, data collection, and reporting.• Contributed to statewide strategic planning, employee development, and program evaluations.• Ensured compliance with state and federal regulations, updating company protocols as necessary.• Managed Data and Learning Management Systems as System Administrator.• Conducted administrative investigations into abuse, neglect, and exploitation allegations, ensuring client welfare and agency response coordination.

Knoxville, Tennessee Area

• Oversee organizational operations including case management, clinical consultants, budget, team culture, and staffing, while ensuring the overall culture and decision-making aligns with company values, organizational needs, and the overall implementation of quality programs and documentation.• Ensure the implementation of quality services being provided to 80 clients is in accordance with all federal, state, and corporate standards and regulations.• Provide supervision to Program Managers, clinical consultants, and House Managers involved in all areas of program services through the planning, staffing, and management of 14 group homes.• Design and manage reporting and analysis to facilitate ongoing performance management across priorities and goals and support the overall effectiveness and impact of the team and organization. • Records management through monitoring, proofreading, and auditing Support Plans for accuracy while proactively assessing the development and implementation processes.• Develop and execute internal communication strategies to engage and streamline all departments.• Design and manage employee learning and development strategies across various disciplines and departments including statewide education and initiatives.• Design and implement electronic file management, ensuring data integrity and maintenance of medical, client, and training records through • Collaborate with various departments to ensure appropriate requirements, document development and process flow, priorities, and deadlines are adhered to. • Oversees and analyzes record preparation processes to ensure quality, accuracy, confidentiality, and efficiency. Documents process flow and create/modify procedures for review and approval.• Assist with the design, development, implementation, delivery, and maintenance of resources used for functions of records management.• System Administrator for Data and Learning Management System and Human Capital Management Systems.

Knoxville, Tennessee, United States

• Responsible for the development and implementation of Behavior Support Plans for persons who require support with challenging behaviors through assessment, observation, and interview.• Assess training needs, in alignment with goals and standards for client care, integrating these priorities into the implementation of Behavior Plans through the utilization of techniques and strategies which promote dignity and respect.• Provide quality reviews and record audits of Individual Support Plans to ensure they are developed, implemented, and accurately support the clients' vision. • Developed relationships with key internal and external service providers while acting as the liaison between Psychiatrists and Psychologists, OACC Human Rights Committee, public services, and other service delivery agencies.

Knoxville, Tennessee, United States

• Proactively manage daily, weekly, monthly caseload assignments for the development, planning, organization, and implementation of habilitation services to 80 clients.• Direct supervision of 50 employees, including all aspects of staff training and development, mentorship and advocacy, and facilitation of team-building activities to build staff morale and positive teams.• Ensure clients receive all services through coordination between health, vocational, educational, personal, and community integration services.

Knoxville, Tennessee, United States

• Responsible for the successful delivery of programs and objectives through a disciplined case management process in close collaboration with conservators, circle of support members, clinical consultants, and physicians. • Utilize essentials of case management to assess, develop plans, implement, document, monitor care coordination to meet the overall comprehensive and integrated needs of each client.• Assume end-to-end accountability for single or multiple concurrent plans through facilitating communication and collaboration of interdisciplinary team members regarding client services to ensure utilization and care coordination related to person-centered planning.• Monitor and track program progress, maintain and present status of the program, track and address risks/issues at the program level, and provide process leadership and support to other Program Managers.• Leads the operation of a normal, safe, and clean home while organizing and developing programs and daily activities based on the goals of the client through leadership, fostering a positive team environment, and providing direction in ambiguous situations.• Maintain client files, perform quality record checks, and reconcile issues through ongoing monitoring, evaluation, and assessment of program strengths and weaknesses to ensure goals are met.

Knoxville, Tennessee, United States

Driver’s Education Coordinator/Instructor licensed by the State of Tennessee. Duties include preparing students with varying degrees of disabilities for the written driving exam as well as teaching behind-the-wheel experiences. Other responsibilities include maintaining consumer case files in compliance with Division of Rehabilitation Services (DRS), Commission on Accreditation of Rehabilitation Facilities (CARF), and Goodwill Industries, marketing programs to DRS to ensure an adequate number of referrals, submit reports, billings, records and other various paperwork.