Jody Oliver Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Flores & Associates is The National Leader In Reimbursement Plan Administration.Headquartered in Charlotte, NC specializing in administering employee benefit plans including Flexible Spending Accounts, Debit Card, Health Reimbursement Arrangements, Health Savings Accounts, Retiree Billing, COBRA Administration, plus Qualified Transportation Expense Reimbursements. All clients are connected with a Flores dedicated account manager for service implementation AND ongoing administration.

Lakeland, Florida, Us

- Responsible for building the operational framework for this SaaS-based Human Capital Management technology company. - Building world-class SaaS Implementation and Customer Support organizations- Leading the transformation of how we market, sell and deliver comprehensive HCM solutions, including payroll, benefits administration, time and attendance and HRIS, to the the mid-market.

Walldorf, Bw, De

- Selected to represent the Ariba Products organization to ensure a seamless integration of Ariba's Product Development and Support organizations upon acquisition by SAP- As Product Integration lead, responsible for driving the future combined product planning and roadmap between Ariba and SAP.- Responsible for discontinuing SAP products that are no longer offered ensuring customer conversion plans are in place minimizing disruption to customer operations- Responsible for migrating Ariba's highly complex CRM system for Customer Support to SAP's Internal CRM Support system.

Waldorf, De

- Reported directly to the Chief Operating Officer.- Responsible for driving annual Strategic Planning, budget, capacity planning and imperative execution. Coordinated and executed three annual global summit series where Ariba Operations executives communicated the Strategic Plan to employees in North America, Europe and AsiaPac.- Achieved a 20% increase in software renewal rate since creating the Customer Success teams in 2009, which corresponded to $15M increase in annualized revenue.- Responsible for all subscription software renewal sales in Ariba totaling over $75M in annualized revenue- Created and deployed Ariba’s Information Security Management System in 2008 resulting in the achievement and retention of the WebTrust Seal of Assurance for Security, Confidentiality, Availability and Processing Integrity for the Ariba Solution portfolio over eight consecutive audit cycles. Also achieved four consecutive Payment Card Industry (PCI) Data Security Standard (DSS) annual certifications for Ariba’s Production operations.

Waldorf, De

- Responsible for driving the annual Strategic Plan for all departments in Ariba Operations (Software Engineering, Customers Services, Hosting Operations, Global Services, Solutions Management, Quality Management and Customer Success). - Managed annual budget of $110M and a capacity plan for over 1000 resources across all of Ariba Operations. - Selected to lead the restructuring of Ariba’s R&D organization. Developed a global development strategy that included moving full ownership of certain solutions to Ariba’s India Development Center resulting in continuous 24/5 development capability and a 27% reduction in R&D cost. Introduced Lean Operations methodology for software development.- Responsible for the design and roll-out of software implementation services associated with Ariba’s On Demand Solutions. Transformed delivery from a high-cost, custom on-site Consulting engagement to a cost-efficient, repeatable, high quality, remote implementation, delivered in 2-3 months vs. 6-9 months. Reduced implementation costs by more than 60% through standardization of delivery and subsequent reduction in dependence on highly-skilled project managers.- Responsible for the continuous improvement of Ariba’s Sourcing Delivery Process, combining 10 years of best practice development with a comprehensive Sourcing technology platform to ensure consistent and high quality execution for customers. Integrated all procedures, work instructions and templates into this Sourcing platform.

- Developed and commercialized FreeMarkets’ Spend Visibility product offering which combines technology and services to deliver a comprehensive spend management solution helping customers identify cost reduction strategies. Responsible for classifying and analyzing over $30 billion in global spend for fourteen customers within the first year of delivery. Product eventually became Ariba's Spend Visibility solution. - Created the Supplier Implementation service offering to help customers overcome the obstacles and standardize the process of implementing new suppliers for outsourcing, re-sourcing and new product introduction opportunities by combining collaborative project management software with deep manufacturing project management experience. Customers reduced time to implement new suppliers by 40% on average, creating significant savings when engaging with Supplier Implementation.- Through the use of Lean Operations methodologies and new product introduction techniques, developed the operational framework for creating, standardizing and delivering 15 new sourcing technology service offerings, helping to transform FreeMarkets from a reverse-auction provider into a multi-product solutions-based company. - Led 16 global sourcing professionals in executing 195 high quality sourcing opportunities valued at over $2 billion within the Engineering and Construction and Raw Materials industries.

Washington, Dc, Us

- As the Assistant Chief of Staff, was responsible for managing resource operations and distribution for USS ENTERPRISE Carrier Battle Group. Optimized resource allocation for twelve ships and eight aircraft squadrons consisting of over 9,000 personnel. Achieved an 8 % improvement over historic operational support. - Responsible for managing complex operations of dispersed units at sea with an operational budget of $78 million. Participated in the planning effort for executing combat operations during the Kosovo crisis. - Assisted in developing and executing the comprehensive operational plan for International Naval Review 2000 in New York City involving over 900 personnel and a budget of $17 million. Ensured the safe movement of nine U.S. Navy and 18 foreign warships into and out of New York Harbor. - Worked in conjunction with the Secret Service and Naval Criminal Investigative Service in planning the movements of the President and First Family, several Cabinet members and senior military officials. Represented U.S. Navy as the liaison to 25 foreign defense attachés. - Awarded Navy Commendation Medal for outstanding leadership.

Washington, Dc, Us

Washington, Dc, Us

Bsba, Finance

Ms, Operations Research