Experienced in customer service and business systems with a Diploma in Business Management and HR. A keen focus on ensuring that our clients are being provided a high quality of service and receiving exemplary results from The A Firm team. Regularly contacting and meeting with our clients to see how The A Firm can enable them to achieve their personal and business dreams and goals. Looking after all office Marketing, Website, Social Media. Supervising, training and managing administration and CRM staff as well as team role playing to assist with 'value adding' and ways of offering other services to our clients that they would benefit from. Implementing procedures and processes to ensure high service standards are met by the team and delivered to all clients.Key Aspect of the CRM Role Include:•Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.•Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.•Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.•Working closely with all departments to ensure the CRM works effectively for all aspects of the company. •Overseeing direct communications with customers through the CRM.•Monitor and maximise customer lifetime value strategies ensuring maximum profitability.•Ensuring the database is segmented effectively for targeted marketing activities.•Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.•Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.

Managing all finances for the Real Estate Group including Accounts Payable and Receivable,Reconciliation, Payroll, BASFull Trust AccountingMaintaining all Company Records and FilesOrganising the setup of 3 OfficesContract preparation, processing, and liaising with SolicitorsSupervise, train and manage administration staffImplement systems, procedure manuals, letters and processesEnsure full legislative requirementsAssist Managing Director with business and personal requirementsAssist in recruitment and full induction of all new staffProperty Marketing and Design and Company advertising