Jody Burch Email & Phone Number

Richmond, Va, Us

Richmond, Virginia Area

Lead for API interface design governance, ensuring consistency and cohesiveness of APIs delivered across multiple teams within the enterprise, facilitating ease of API adoption. Establish and document API design standards, that continue to evolve based on customer and developer needs and feedback. Provide first level support to users of API Design platform, working with the vendor to improve usability and to automate and manage linting rules.- Provide API design oversight, mentorship, and training for up to 12 systems analysts, enabling each to become self-sufficient with API Design using a SaaS API Design platform, resulting in over 400 API designs delivered for the bank’s Transformation initiative.- Designed over 50 APIs needed to provide our consumer banking customers with the ability to send money via Zelle on the web or mobile app. Collaborated with the Zelle vendor, business customers, and developers to understand the customer desires and the specifics of the Zelle functionality, in order to deliver simple, user-friendly APIs to the developers.

Richmond, Virginia Area

Lead Designer across 5 IVR agile teams, working onsite with a Financial Services client to design exceptional caller experiences that provide cost savings to the client. Work closely with developers to implement high quality solutions. Advocate for agile methodology across peer teams and client teams. - Proposed and influenced a change in the agile delivery model in order to meet a six month deadline to redirect servicing of over 10 million credit card accounts, while at the same time implementing French across 60% of the IVR.- Mentor and provide ongoing guidance to up to four designers at a time, from education on the application itself, to how to design for future reuse and use existing caller behavior data to identify areas of improvement opportunity.

Technical Lead and Product Owner for an agile team that develops middleware API services for the US credit card division, providing client application systems access to back-end systems. Led the API Design Review Board and provided design guidance to all API teams across the enterprise.- Selected to participate in defining the API taxonomy for all business units due to deep expertise.- Set up and led the API Design Review Board for reviewing and approving middleware service designs, and effectively facilitated those sessions for over two years.- Collaborated with data modelers and vendors to define the data model for the enterprise service definition repository; provided consistent API metadata across the enterprise for use by client, middleware, back-end, and support teams. - Highly sought after by 30+ delivery teams to provide guidance on defining service metadata within the IgniteXML Service Design Platform tool, while customizing the tool as needed.- Key contributor in automating the API governance process that increased consistency, efficiency and provided a more accessible centralized resource across the enterprise.- Designed and delivered training for over 300 people on the API Strategy that simplified and standardized API design across the company.

Member of a select team responsible for eliciting user requirements, creating high level designs for middleware services, and estimating work. Oversaw the entire SDLC to ensure successful implementation of solutions. - Improved the quality and consistency of middleware requirements by redesigning and streamlining the documentation templates which are still in use today. - Decreased future time to market by defining and implementing an “entity based” design for fine grained data services, enabling services to be reused to implement future business capabilities. - Acknowledged expert in providing sound system component designs and for all related queries. - Recognized for providing meaningful and consistent service and operation names.

Designed and developed C/C++ applications for the IVR (Interactive Voice Response) system, a Linux platform. Led team through the transition from onsite associate application development to an offshore contractor development model. - Acknowledged subject matter expert for all business functionality implemented in the IVR system and regularly advised integrated systems analysts on potential impacts of new proposals. - Pioneered the use of object-oriented design within IVR applications, significantly reducing time to market and created a new standard approach to application development.- Recognized by customers for being easy to work with, quick to understand requirements, and for providing creative and practical solutions. - Launched the effort to stand up an offshore development team, including interviewing and hiring the onsite technical leaders; this enabled a more cost effective development model. - Built a strong reputation for keen attention to detail in identifying bugs and inconsistencies or failures to comply with coding and naming standards.

Provided first level production support for the Telephony environment, including the IVR and Routing systems. Primary support specialist for the IVR system.- Chosen as the first production support specialist for the IVR system, a C++/Linux application.