Jody Trainham Email & Phone Number

United States

United States

• Successfully resolved hardware and software incidents while working remotely
• Demonstrated excellence in customer service, taking full ownership of issues, including addressing recurring problems
• Proficiently imaged, maintained, and repaired various models of HP and Lenovo desktops, laptops, and “All in One” systems
• Supported hospital printing, computing, and networking equipment on both sides of the sterile line
• Ensured the functionality of Computers on Wheels (COWs) by maintaining and repairing them as needed
• Utilized tools such as Keystone, SCCM, RDP, Zoom, Teams, and Remote Manager to troubleshoot and resolve software-related issues promptly

Richmond, Virginia Area

• Managing 2FA of users and devices using DUO Mobile Enterprise
• Managing remote access and users in Citrix Director Edgesight 7.5
• Assisting user’s with Outlook application (Web, Office365, and Maas360)
• Adding and removing users from Office365 Exchange admin center groups
• Communicating with Microsoft Teams
• Utilizing CMRC (Computer Manager Remote Control) to remote to devices

Handle image imports,record distribution and electronic record maintenance for VCUHS Department of RadiologyImport images and documents into McKesson and processes image archivalProcess requests for Outside consults using Cerner and GE IDX by merging outside images with existing patient accountsFulfill CD requests and document transfer using McKesson and.

Assist with GoLive of Epic software implementation throughout Martha Jefferson hospital.

Richmond, Virginia Area

• Perform morning validations of server and application health checks and report status back to department.
• Monitors alert queues and dashboards for incidents using Splunk, ARX and Alive, and is able to correlate monitoring events.
• Evaluates and assesses monitoring alerts, makes some technical judgments, and takes appropriate action.
• Manage all facilitation requirements of running a High Severity Incident Bridge.
• Engaging appropriate resources on the call per defined practice and protocol.
• Maintaining audio fidelity of the call.

Richmond, Virginia Area

• Troubleshoot and repair Level 2 PC hardware and software issues.
• Imaged desktops and laptops using Symantec Ghost V. 11.
• Deployed and tracked IT assets using RedBeam Administrator.
• Managed VMWare access control using VMware View Administrator 5.1.3.
• Loaded and initialized configuration files for Cisco ASA 5505 routers to ship to W@H users.
• Created, managed and assigned RSA tokens with RSA SecurID V.2.0 Appliance.

Bachelor'S Degree, Information Security, 3.82 Gpa

Associate'S Degree, Computer And Information Sciences And Support Services, 3.5 Gpa