Collaborated with technical staff members to assess feasibility of proposed solutions and staff impacts.Planned, prioritized and delivered system enhancements, verifying deployment success through acceptance testing against business requirements.Acted as Data Analyst completing ETL work and SQL development for high-profile strategic projects.Leveraged business systems expertise to identify technical and functional gaps and design solutions.Produced product documentation on multiple projects including release notes, user training, UX interfaces, executive roadmaps, and executive dashboards.

Product Owner - Curascript▪ Partnered with business owners to manage and refine Product Backlogs for development teams using JIRA and Confluence for team communication.▪ Partnered with business and development teams to create Sprint Plans/roadmaps to help in prioritizing shifting business needs.▪ Partnered with Product Managers to gather requirements for the Sprint Backlogs, review those needs with development teams, and provide technical solutions to Product Managers. Business Analyst - Walt Disney World Cruise Line▪ Partnered with technical teams to analyze Product Stories and Creative-team documentation to ensure all pertinent information is provided prior to the creation of technical stories. ▪ Acted as the liaison between the Product team and technical team ensuring all information was documented and seen through.

Contractor for Universal Systems▪ Partnered with mobile team and Product Marketing to elicit business, functional, and system requirements and documented results in Agile User Stories. ▪ Worked with mobile vendor and Marketing Team to define mobile UI for external mobile application.▪ Utilized Rally for story management and Sprint planning. ▪ Utilized Confluence for project documentation and team member communication. ▪ Participated in SAFe planning for future Sprint plans and Release Train plan.

• Managed a distributed team of 10 business analysts in North America and EMEA who are part of a world-class ePMO. • Created the ePMO Business Analyst tower, implemented processes, templates, governance, and compliance to a team of IT analysts. • Provided Admin services for Planview portfolio management software (PPM) including job aids, configuration support, communication, and training for new users. Began process for implementing Power BI analytics using captured Planview data.• Responsible for dashboard and stakeholder reporting to project team and executives.• Worked with IT hardware and software teams, such as infrastructure and development teams, to partner for procurements projects and software releases.

• Worked with development teams on hotel booking system and room management software (RMS) gathering requirements for system releases. • Created documentation, training, process material to train teams on key business analysis functions. • Worked with development teams to implement test-driven development using Cucumber and other Agile methods.• Worked with Disney Vacation Club team on the replacement of AS400 system with updated platform. • Managed all aspects of project lifecycle for small to medium projects, including project schedules and weekly stakeholder reports.

Consulted at Walt Disney World• Partnered with executive leadership to create and evangelize the Center of Excellence for the Business Analysis group. • Lead Business Analyst for the Disney Vacation Club points replacement project where I captured technical requirements for QA, development, and data teams. • Created documentation, training, process material to train teams on key business analysis functions. • Worked with Revenue Management to gather requirements for pricing rules for pricing system.

• Product Owner for healthcare software product line ensuring HIPAA other patient confidentially requirements were maintained. • Responsible for ensuring request were prioritized for releases, working with development teams to ensure requirements were identified, and acceptance criteria was explicit. • Worked as Scrum Master for the location and led several of the Agile activities including customer weekly reviews. • Worked with customers to ensure requirements were gathered and prioritized for scheduled releases.

• Responsible for creating product definition documents, product training and sales material, product marketing documents. • Manage development teams ensuring customer and corporate project requirements are met. • Worked with European teams to define, create, and test product software for both American and European markets. • Worked with various agencies of the U.S. and Canadian Governments to define requirements and work with development teams ensuring the changes were completed on time. • Aided in the creation of design documentation for development teams.

• Managed the requirements process by creating Use Cases (business and system), UML diagrams, gap analysis, and requirement's traceability from inception to integration via the Rational Unified Process. • Lead the implementation and testing of Documentum Webtop, Damtop, and Citrix environment by creating test cases, documenting issues, and reporting potential system enhancements. • Worked with Project Management Office ensuring project documentation was created and business needs documented.