Oversee daily IT operations and support for fast-growing, multi-location company, including physical and information security, network, server, and storage engineering and administration, and end user support.• Established and developed L1-L3 IT teams.• Implemented ITSM tools and processes.• Provide end user application and hardware support onsite and via remote tools.• Designed network/server infrastructure for new headquarters.• Implemented cypersecurity training and other IT policies.• Administer enterprise cloud solutions such as Microsoft Azure and 365, AWS, and Adobe.• Designed and implemented key solutions such as digital signage, and end point software deployment/patching and imaging.• Provide mentorship for team members and colleagues.

As a Director of IT for Customer Engagement, I led all IT customer service teams in the United States. In doing so, I oversaw 100+ resources for the multiple systems operator company with 4.9M business and residential customers in 21 states.While spearheading capital initiative projects, I also drove timely product and service deployments, in addition to fulfilling these responsibilities:• Administered a $20M operating budget and supervised teams working in multiple areas, including technical operations, service desk, desktop support, and warehouse/logistics.• Collaborated with an operations leadership partner to administer a $70M managed services contract.In a previous role, I served as the Director of IT for Client Services and oversaw more than 40K endpoint devices. I also directed more than 60 engineers and technicians, while leading end user computer solutions, mobile device management, virtualization technologies, and other areas.Furthermore, I cultivated and maintained vendor relationships as I accomplished the following in budget administration, cost management, and system improvements:• Advanced strategic growth initiatives and managed capital and operations budgets of $10M.• Generated $1.4M in annual savings by eliminating more than 3K print devices throughout the company.• Headed a Windows upgrade project for 20K endpoints.

As I advanced through several roles over 11 years, I served as the Director of IT in Field Operations and Service Desk, where I delivered end user solutions and support, while managing infrastructure and POS. As I led 30+ engineers and technicians, I held responsibility for more than 15K endpoint devices, as well as the following budgets, upgrades, and computer policy:• Managed $8M in capital and operations budgets.• Headed network upgrades for 200+ field locations.• Increased system uptimes by implementing a computer life cycle policy that required 25% in annual replacements.While serving as the Interim Director of IT Network/Information Security, I managed regional, cross-functional teams and maintained systems across multiple locations. I spearheaded the replacement of 25 checkpoint firewalls with Palo Alto firewalls, as well. I also supervised field office network upgrades and Wi-Fi implementations for more than 100 locations.I headed the IT infrastructure integration for more than 30 sites, following three acquisitions as the Senior Manager of IT Field Operations. In this position, I oversaw the infrastructure implementation for a new call center in West Virginia and led these key initiatives:• Guided Windows enterprise upgrades for 8K+ systems.• Redesigned the file server and domain controller infrastructure for 10 regional hubs.

• Managed and mentored regional Service Desk and Desktop Support teams.• Provided support for over 100 field locations and 5,000 employees.• Maintained regional data centers.• Negotiated and managed vendor contracts. • Oversaw IT support for regional contact centers.

• Administered server and network infrastructure.• Provided L3 support for regional Service Desk and Desktop teams.• Maintained regional data centers.• Streamlined deployment practices and processes.