Joe Bower Email & Phone Number

Longview, Texas, US

• Oversee daily IT operations and support for fast-growing, multi-location company, including physical and information security, network, server, and storage engineering and administration, and end user support.
• Established and developed L1-L3 IT teams.
• Implemented ITSM tools and processes.
• Provide end user application and hardware support onsite and via remote tools.
• Designed network/server infrastructure for new headquarters.
• Implemented cypersecurity training and other IT policies.

Queens, New York, US

• As a Director of IT for Customer Engagement, I led all IT customer service teams in the United States. In doing so, I oversaw 100+ resources for the multiple systems operator company with 4.9M business and residential.
• Administered a $20M operating budget and supervised teams working in multiple areas, including technical operations, service desk, desktop support, and warehouse/logistics.
• Collaborated with an operations leadership partner to administer a $70M managed services contract.In a previous role, I served as the Director of IT for Client Services and oversaw more than 40K endpoint devices. I.
• Advanced strategic growth initiatives and managed capital and operations budgets of $10M.
• Generated $1.4M in annual savings by eliminating more than 3K print devices throughout the company.
• Headed a Windows upgrade project for 20K endpoints.

St. Louis, MO, US

• As I advanced through several roles over 11 years, I served as the Director of IT in Field Operations and Service Desk, where I delivered end user solutions and support, while managing infrastructure and POS. As I led.
• Managed $8M in capital and operations budgets.
• Headed network upgrades for 200+ field locations.
• Increased system uptimes by implementing a computer life cycle policy that required 25% in annual replacements.While serving as the Interim Director of IT Network/Information Security, I managed regional.
• Guided Windows enterprise upgrades for 8K+ systems.
• Redesigned the file server and domain controller infrastructure for 10 regional hubs.

St. Louis, MO, US

• Managed and mentored regional Service Desk and Desktop Support teams.
• Provided support for over 100 field locations and 5,000 employees.
• Maintained regional data centers.
• Negotiated and managed vendor contracts.
• Oversaw IT support for regional contact centers.

St. Louis, MO, US

• Administered server and network infrastructure.
• Provided L3 support for regional Service Desk and Desktop teams.
• Maintained regional data centers.
• Streamlined deployment practices and processes.

Bachelor Of Science - Bs, Business/Information Systems

Associate Of Arts - Aa, General Studies