Joe Bronson Email & Phone Number

Central Ohio

Columbus, Ohio Metropolitan Area

Manage Sales Process from beginning to end with homeowners.Manage incoming leads to discern viability to meet with our pricing and design, once this is determined work with clients to assist in home design. Work with supply partners to obtain custom pricing as needed to complete the build estimate. Partner with Realtors to help homeowners find land and to communicate the building process. Prepare all construction documents and execute signing of with clients. Partner with Mortgage Companies to provide all building documentation to finalize loan closing to construct the home on the customers home site. Participate and manage weekly production meetings in an effort to communicate build schedules to Homeowners and upcoming phases of construction and timing. Manage all construction change orders and accounting for settlement. Manage interior design and constructions teams and hold accountable to conform to company goals.

Columbus, Ohio Metropolitan Area

Manage PRO Services to increase sales and develop relationships with key professional contractors. Raise awareness of our credit offerings to PRO customers. Create positive rapport with clients by anticipating project needs in order to deliver exceptional results. Monitor and oversee entries into Salesforce (CRM software) to manage tasks, calls, emails, and letter writing campaign which has resulted in an overall sales increase of 8% YoY. Continue to improve PRO Services customers’ wait time (goal of 20 minutes) from the current wait time of up to 90 minutes to improve customer satisfaction. Successfully initiated soft re-launch of Synchrony Credit Program by ensuring all employees were properly trained and in position to communicate the advantages of using credit for purchases resulting in larger ticket averages. Augmented sales by accommodating customers' needs through an accelerated credit approval programs. Optimized all resources to sell and deliver products by partnering with Regional Manager, Operations Manager and Warehouse team to deliver world class customer service. Manage the day to day of the staff to ensure all goals were met. Enforce PRO strategy including one new PRO, tours, follow-up using 5/20/20, speed and accuracy.

Columbus, Ohio Metropolitan Area

Managed Contract Negotiations including contracts, general purchase agreements and statements of work. Liaison representing Supplier Services to internal partners and external clients for collateral production, mass marketing re-issues and monthly upgrades. Negotiated, monitored and enforced all SLA requirements for all assigned vendors. Awarded President's Circle February 2014—one of twenty out of 6600 employees to receive award. Diffused difficult situations with customers who misunderstood terms, etc. — Issued resolutions through effective negotiations and proposing solutions acceptable to all parties involved. Supported Client Sales team at implementation of new clients (Private Label and Co-Brand Credit Cards) as it pertained to all collateral including plastic. Clients included Virgin America, Ascena Brands, Victoria’s Secret, DSW, Barneys of New York, Pottery Barn, Pier 1, BJ’s Wholesale Club, Farmers Insurance and Meijer. Negotiated and implemented agreements for the launch of the Canadian market by implementing fulfillment and statement production processors. Vendors included CPI Canada for card production and package fulfillment and RR Donnelley for letters and statement production. Improved vendor quality control by lessening the timeframe to resolve any issues by utilizing analytics to track repeat occurrences. On-site audit in Atlanta, GA generated a $33MM savings through revising SLA requirements including four-day processing to two-day processing and 100% quality control of each package fulfilled. Improved fulfillment processing from 49% SLA to 99.8% SLA compliance. Strengthened our Business Continuity position by transferring daily processing to Valid USA resulting in a 15% monthly cost savings and an improvement in our SLA from 4-days to 2-days for new package fulfillment.

Columbus, Ohio Metropolitan Area

Hired, developed and managed a team of 76 employees. Oversaw daily scheduling and workflow for all team members including project managers, estimators, job superintendents and all administrative staff while monitoring the progress for expectations. Managed multiple banking relationships which included lines of credit, 401K, payroll and treasury management needs. Delivered a 21% reduction annually in monthly operating expenses. Minimized risk by negotiating third party due diligence process for risk, sourcing, and lines of business during contract process. Implemented a project management system, where none previously existed, for implementation of new technologies, tools and processes that provided for better business analysis to make more intelligent decisions.