● Managed all aspects of IT Infrastructure for an industrial material handling company with over 70 employees.● Administered and controlled installations of software and hardware for entire organization.● Collaborated with third party vendors in accordance with systems support and leasing agreements.● Reduced cost of software demands 15%-20% by implementing software subscription services. ● Coordinated critical software upgrades and rolled out necessary updates at the server and end-user level, virtually error free.● Dynamically met all technical support needs of the organization while building relationships through consistently resolving issues.● Through listening and gathering requirements of various business units, constructed a training center for internal and external customers.

● Managed internal work order system for 12 AT&T sites employing approximately 11,000 employees ● Installed and repaired machines according to support specifications.● Worked with onsite Systems Support Admin for lease control and new site installs.● Deployed software for large scale deployments (IBM Specific software and scripts)

● Responsible for supporting 200+ field and office employees.● Setup email accounts for all mobile device types and personnel computers.● Install software and hardware for desktops and laptops.● Answer and assist field technician's questions concerning mobile devices and work order information.● Repair and install necessary equipment and software for field and office personnel.● Provide documentation used for training and offsite installations.● Assist IT Manager and System Administrator with network and server troubleshooting.● Manage and control inventory through Access and Spiceworks software.