• Act as an consultative agent for buyers and sellers of homes and commercial properties. • Prospecting, networking, sales, negotiations, filing appropriate state and legal documents and other forms. Pre and post-sale support.• Providing guidance and assistance to sellers and buyers on either selling or purchasing property. • Performing financial needs analyses to determine clients’ economic abilities. • Performing comparative market analysis to estimate property values. • Maintain and update listings of available properties, hold open houses. • Maintain client confidentiality and strict adherence to all rules and regulations applicable to New York State realty law.

Department Manager- Manage the technology department (former). Heavy customer service and support. Sales / support of technology based products and services, including troubleshoot and repair of computers and equipment, connected devices and other hardware and software related problems. Strong emphasis on sales and support of warranty and extended service plans. Warranty administration. Diagnose and repair store assets and equipment in both the print shop and retail office. Rest of Store customer support and sales. Manager on Duty responsibilities, which includes store opening / closing, safe management, team member supervision and mentoring. Consistently a top producer in all KPI metrics including warranty plans and after-market services. New customer computer system design and builds based on custom specifications. Inventory management, product placement and configurations, merchandising strategies. Work with and track CSAT & NPS statistics to gauge store performance.

Moonlight - Providing professional DJ services throughout Upstate New York. I can accommodate just about any event such as private parties, corporate functions, special events, sporting events, weddings and other engagements.

Company Closed. Manage the Customer Experience Department / Call Center. Manage the Energy Efficient Lighting department which provides energy efficiency programs for commercial and multi-family projects. Enroll customers for electricity and natural gas service. Sales and support of commercial lighting projects. Responsible for managing brokers, outside third-party vendors and subcontractors. Includes negotiating and renewing contracts, onboarding and providing direction and support. Managed the corporate insurance portfolio, which includes determining appropriate insurance plans and vetting carriers and policies.Team lead managing the company solar farms. Responsible for all department metrics and production, including NPS, CSAT and other trend benchmarks. Client retention, sales, new business. Hire and onboard new employees. Train and mentor team members, conduct performance reviews, handle challenging internal and external matters, complex decision making and team support. Respond to all incoming complaints and inquiries from customers and regulatory agencies. Regulatory filings. Accounting and billing audits to assure accuracy. Develop training programs and materials. Project management. Quality Control. Maintain several reporting databases.Coordinate with other departments and brokers to provide back-office support for ongoing needs, special projects and marketing promotions. Recruit and enroll new energy and community solar customers. Manage outside vendors. Maintain a department budget consistently within a 10% (under budget) accuracy rate.

Dispense medication, handle paperwork, enter data into systems

Sales and implementation of corporate products and services. Business development, customer service, account management, client services, sales presentations, creating and presenting proposals and RFP's, writing business plans, prospecting, networking, post-sale support. Products included medical / nurse case management, occupational health services, medical second opinions and vocational placement products.

Operated a Medical Management Company which provides services to the insurance claims and medical industries. Also had my own book of business. Managed a highly diverse team of over 25 combined medical case managers, sales reps and administration employees. Also managed the vendors and independent sub-contractors. Developed, implemented and sold medical case management and related services. Responsible for the general operation of the business, including corporate liaison and all aspects of operations and sales. Wrote business plans and responded to RFP's. Created comparative metrics and key performance indicators. Plan and organize trade shows, educational seminars, conferences and other events which included guest speakers. Other duties incorporated sales, marketing, insurance, finance, HR functions, budgeting, client retention, new business generation and community outreach. Client base included businesses, government agencies and medical care facilities of varying types.

Claims Adjuster with a background in NYS Workers Compensation, Individual DI, Group Long and Short Term Disability, Health claims, NYS Statutory DBL and some Liability. Also includes large loss and catastrophic claims, claims with employer liability exposure, office overhead expense, residual income benefits and premium waiver claims. Disability and health claims were handled based on specific policy contract provisions. Workers compensation claims were handled based on existing laws and regulations. Exposure to P & C.• Insurance operations.• Claim Investigation and Management.• Reserve Management.• Conduct and lead claim reviews and audits.• Settlements and Negotiations.• Coordinate efforts between TPA, employer, brokers, vendors and others to achieve desired outcomes.