Joe Aceves Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nv, Us

• Advise and guide NOC analyst on duty requirements, proper procedure and updated processe• Oversee, mentor and develop the skills of the NOC team, training of new members• Tracking and documenting daily workflow, ensuring accurate and reliable communication between NOC staff and shifts• Gather, organize and analyze data and incident metrics to improve ticket response and closure rates• Update and present a daily operation briefing to inform management of upcoming and ongoing maintenances, incidents, CVEs and network health • Assisted in developing dashboard for monitoring, and troubleshooting Cyber data feeds through Splunk security appliance.• Enhance team cohesion through conflict resolution and key topic discussions• Provide timely response to all incidents, outages and performance alerts• Categorize issues for escalation to appropriate technical teams• Ensure NOC had 100% uptime through proper schedule coverage• Update current procedures and develop new ones as business needs change

• Supported maintenance and Information Assurance Response Center (IARC) 24x7x365 monitoring environment of system/infrastructure that includes patching, system upgrade, backup and configuration • Created Remedy service request tickets and track problems to resolution. Submitted 340, resolved 297 and updated remedy tickets• Call on-call personal for network/service outages; created Remedy Tickets, and sent out service notifications for outages and maintenance• POC between IARC Team and Department of Energy (DOE) Customers facilitating problem reports, escalating technical issues and communicating network status • Tracked and documented daily work tasks/issues; communicating with other team members• Updated management on operational and staffing issues• Processed and documented site security incident reports and insure proper reporting procedures• Assisted in develop and update of workflows and standard operating procedures for the Service Desk / Network Operations Center (NOC)

• Performs analysis and diagnoses security issues while demonstrating an understanding of cyber security• Continuously provide analysis and monitoring of systems to identify suspected malicious or other unauthorized activity across the systems and networks• Provide first level response for security events including but not limited to intrusion detection, malware infections, denial of service attacks, privileged account misuse and network breaches.• Provides event management that includes triage, correlation and enrichment of individual events to either rule out as false positive, trigger standard detective and corrective responses, or escalating as a security incident• Create and maintain system documentation for security event processing• Expand the usage of security monitoring tools to improve the security of the environment based on business use cases or changes in threat landscape, root causes from security incident response, or output from security analytics• Collect, analyze, and enrich event information and perform threat or target analysis duties.• Interprets, analyses, and reports all events and anomalies in accordance with Computer Network Directives, including initiating, responding, and reporting discovered events• Manages and executes multi-level responses and addresses reported or detected incidents.• Provides reporting and metrics around security monitoring by designing dashboards for asset owners and management consumption

North Las Vegas, Nevada

• Uses Argus Database User Interface to enter/modify alarm station and portal configurations• Proposes and enters the station and portal specific database configuration specifications/changes for all Argus Field Panels, stations, portal, units, cameras, user entry devices and associated parameter data• Places icons for all configured units at the appropriate location on the Argus site maps • Works with the Security Organization customer and Security Administrator to provide adequate security coverage and correct features

North Las Vegas, Nevada

• Provided excellent technical and customer service to Centerra-Nevada's 200+ network users. Quickly responded to various IT issues in 14 buildings spread out over 2 sites• Personally maintained 40 laptops. Installed and patched with current software. Tracked and issued systems for individuals going to conferences, meeting or working on special projects• Created/Managed User Network Accounts in Active Directory. Added and gave permissions to proper security groups and folders. Unlocked and reset user accounts• Installed, configured and maintained digital scanners/printers• Assisted equipment custodian with monthly/annual inventories. Organized turn-in and movement of property. • Maintained RSA Tokens. Created accounts, reset passwords and replaced tokens• Lead IT One migration, supported Argus and other field deployments. Coordinated IT activities with other departments and contractors. Some programs requiring HRP and Device Assembly Facility access

Various Locations

• Led, Trained, and Suprvisored 25 Air Force personnel providing Tier 1 and 2 IT support to Air Force Base Wings, Squadrons and Flight clients supporting peace and war time operations• Directed configuration and management actions on Local Area Networks and peripheral devices• Procured, installed, configured, monitored, and maintained hardware and software in accordance with Department of Defense and Air Force policies• Oversaw Help Desk ticket queue systems ensuring job completion from start to resolution• Managed, tracked, procured, and inspected US Government assests• Provided network and system security support for local users on classified and unclassified government networks• Managed user and group network/exchange accounts; responded to and troubleshot client and peripheral system outages; installed and configured software operating systems• Reported security incidents and executed corrective procedures; ensured compliance with Department of Defense and Air Force guidance