Spearheaded the implementation of an AI-driven talent acquisition platform, reducing time-to-hire by 40% and improving candidate quality scores by 25% across all departments.Designed and launched a comprehensive employee well-being program, integrating mental health support, flexible work arrangements, and personalized wellness plans, resulting in a 30% decrease in turnover and a 15% increase in employee satisfaction scores.Led the development of a data-driven performance management system, leveraging predictive analytics to identify high-potential employees and create targeted development plans, increasing internal promotions by 35% within 18 months.

Follows up on MECS assigned accounts to ensure follow-through on Government application submitted. Develops a working relationship with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility.· Collects and reviews all patient insurance information needed to complete the benefit verification process.· Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options according to Program specific SOPs.· Verification process could include electronic validation of pharmacy coverage and medical eligibility.· Identifies any restrictions and details on how to expedite patient access.· Could include documenting and initiating prior authorization process, claims appeals, etc.· Completes quality review of work as part of finalizing product.· Reports any reimbursement trends/delays to supervisor.· Performs related duties and special projects as assigned.· Ability to work in a fast-paced office environment.· Work requires focus, flexibility, and the ability to adapt to changing work situations.· This position requires that the Associate be seated most of the day.Performs financial clearance function including collections. Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review.Notifies hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication.

Serves as liaison and resource for Referral Center staff.Maintains provider relations. Troubleshoots issues and concerns related to, or from, Specialty/Diagnostic Providers.Assists in the training of new Referral Coordinators and other Referral Centers staff.Maintains, monitors, and edits Provider distribution list.Monitors productivity of Referral Coordinators.Generates productivity, status and other reports on a weekly and monthly basis, or as needed.Assists with monthly staff meeting preparation. May present on topics such as process changes, updates, company policies, etc.Coordinates Referral Coordinators’ schedules.Audits Referral Coordinator customer service calls for quality and accuracy. Conducts necessary follow up in the form of reinforcement, coaching, training and discipline when needed.Assists the RCM with timecard approvals and requests for time off as needed.Assists with writing and presenting of performance evaluations.With guidance from RCM, addresses performance and other disciplinary matters as needed.Provides excellent customer service to patients, vendors and employees.Interacts in a professional manner and works collaboratively Clinicas’ staff, departments, and patients.May be assigned duties as a Referral Coordinator including permanent assignment of referral orders according to business needs.May assist patients with mental illness, substance abuse problems and or/emotional disturbance.Performs other duties as assigned, including participation in all safety programs which may include assignment to an emergency response team.

Trained all new front office staff, trained new staff on EMR systems, oversaw and supported all administrative duties in the office and ensure that office is operating smoothly, managed office supplies inventory and place orders as necessary, performed receptionist duties: greet visitors, and answer and direct phone calls, developed office policies and procedures, and ensure they are implemented appropriately, assisted with office layout planning and office moves, and with managing and maintaining IT infrastructure, managed office budget, identified opportunities for process and office management improvements, and design and implement new systems, provided other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports

Provide support and knowledge for the emotional healing processes of patients with brain tumors. Coordinate and schedule camp activities to accommodate cancer patients and their families. Plan and implement fundraisers and special events to raise funds for the foundation.Coordinate and schedule meeting activities to assist in creating a healthy and therapeutic environment.

Provided hospice patients with emotional support and companionship. Advocated for the patients to their families or medical staff.Arranged activities to meet the needs of each patient.