• Acts as a second level of defense, providing oversight function to ensure non-compliance issues within the Delivery organization are being appropriately evaluated and remediated. • Develop and implement Information Risk Management (IRM) audit/compliance/risk management programs/activities to oversee, review, monitor and measure effectiveness of the current controls and adherence to ESIS Security standards and Cloud Security Standards.• Monitor and when necessary coordinates compliance activities of the Delivery Organization to remain abreast of the status of all compliance activities and to identify trends. • Develop/manage ongoing compliance reporting (i.e. as Operational Compliance Dashboard) to keep governance board and senior management informed of the operation and progress of compliance efforts.• Act as a consultant providing direction and guidance to on matters of compliance requirements related ESIS Security Standards and Cloud Security Standards (PCI, SOC 1 & 2 Core set of principles and criteria, HIPAA).• Maintain currency on laws regulatory requirements, methodologies and standards appropriate for HP and our clients.• Exercise significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.• Identify and evaluate the significant exposures or risks across functions, locations, accounts, processes, or other variables associated with HPE Cloud solution.• Oversee, review and monitor audit tracking and remediation tasks until resolution.• Assists with Identifying and analyzing new or existing tools, processes, and procedures.• Provide control/risk management expertise.• Identifies potential areas of compliance vulnerability and risk.• Understanding of various technologies in different areas of compliance issues.• Participate externally run reviews conducted by external auditors, regulatory bodies and other organizations as required.

Leading a team of technical staff skilled in the support and management of customer IT infrastructure, responsible for delivering best in class services to effectively manage the day to day operations of our customers. Leading a team in a specific technology, to combine experience in IT with leadership and motivational skills to create a positive working experience for team and an excellent service for our customers. Accountable for the development and performance of team, plays a key role ensuring our customers are satisfied and our teams are challenged and positive.

• Managing a delivery team that provides technology specific services for a defined group of customers. • Responsible for a delivery team providing end 2 end incident management services and also problem, change and ongoing IT operations.• Proactively creates and drives initiatives for service delivery improvement.• Review BSC metrics Monthly • Ensure BSC Metrics are showing improved trends month over month • Ensure that your team has the correct actions in place (Service Improvement Plans) to correct under-performance or drive further improvement • May be involved in customer visits to discuss operational aspects of the service • Work with site and county support functions (Facilities/HR/SDEX) • Track customer satisfaction trends and work to remediate TCE issues• Will be required to be contactable out of hours as part of a BCP situation or management escalation.• May need to respond to solution architects / pursuit teams on questions regarding delivery and team capabilities.• Resolve/monitor customer escalations as appropriate. • Complete Fiscal year aspire forecast • Complete Flash forecasts on time as accurately as possible • Provide timely feedback and commitment to cost savings initiatives • Ensure cost savings targets are being met • Ensure that operational & financial efficiency targets are being met

• Acting as a key lead within the delivery team, you will be a point of expertise in both the technical aspects and operational aspects of service delivery.• Understand the core tools in use and how they should be optimally utilized• Know where to find the standard processes and ensure the standard processes are being followed• Understand optimal service operation, and where operations are not performing to expectations raise the issue with the GOC Delivery Manager with respect to initiating a service improvement plan.• Act as a stand in for the GOC Delivery Manager during absence/vacation and attend meeting on behalf of the GOC Delivery Manager.• Lead specific projects within the delivery team to improve productivity, quality and cost. • Be open, approachable and proactive with the Delivery Team technical staff to enable them to operate effectively.• Conduct regular operations meetings to tackle day to day delivery issues and ensure follow through on action items.• Participate in Vendor Governance Meeting to ensure optimal delivery of the contingent worker component of the team.• Attend SLA Reviews and formulate/implement action items to ensure compliance. • Motivating, encouraging and inspiring the technology teams to meet and surpass the service provision and customer satisfaction goals as defined by the SLA and the aspirations outlined by the GOC Delivery Manager, and Delivery Lead.• Contribute in quality and productivity improvement projects. Act as an advanced team member providing analysis of information and project direction input.• Conduct one on one sessions with the team members with focus on process/operational improvements

• Documentation and reporting Responsible for incident management team and HA incident Management on UNIX Platform Problem Mgmt on UNIX. • HA engineering for architecture of HA environment with OS / patch Release management, Application load and maintain configuration of Central OS image servers.• Scripting for monitoring/ automating the Sys admin activity for change scheduled as projects on multiple servers• Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes• Analysis of availability, configuration management for reporting to customer• Disaster Recovery planning• Responsible for Standard Operating procedures issuance to incident management team.• Change initiator, non HA change co-ordinate with incident management team and HA change executer with technical change documentation.• Demonstrate leadership and provide technical expertise on task performance to those with less experience.• Define and ensure adherence of ITSM processes, deploy tools to continuously improve the quality and efficiency of GCM services.• Overall technical ownership for including: • Incident, Security, Change and Problem Management• Ownership of the account related technical documentation

• Assistant of Vice President of Systems Support Division.• Project management.• Technical services consultancy.• Customer support team lead.• Pre-Sale of SUN products.• Project manager of Prudential Service Asia Data Center at Cyberjaya (Systems hardware)• System relocation project for Prudential Assurance Malaysia Berhad to Cyberjaya.• Project manager of Prudential Takaful Life/General Malaysia. (Systems hardware and IBM-Informix database and 4Js)• Helpdesk support.

• Provide technical consultancy.• Coordinate customer service resource.• Sun systems customer SLA maintenance.• IBM-Informix Dynamic Server Performance Tuning service.• Implementation, upgrade IBM-Informix Dynamic Server.• IBM-Informix database first line support.• SUN and HPUX first line support.

• 1st line customer service agreement level support.• Provide pre-sales support/consultancy on LAN infrastructure, systems integrity and capacity planning.• Systems performance analysis and tuning.• Security policies setup and implementation of CA-eTrust Access Control for Hock Hua Bank, Hong Leong Finance, Hong Leong Group Securities, Sarawak Securities Sdn Bhd, Innosabah Securities Sdn Bhd, SBB Securities Sdn Bhd, M&A Securities Sdn Bhd, Prudential Assurances, BIMB Securities Sdn Bhd, UPEN Securities Sdn Bhd, K&N Securities and Cagamas Berhad.• Implementing AMASS, ADIC products (Data archive and retrieve management system for optical jukebox) for M&A Securities Sdn Bhd, SBB Securities Sdn Bhd, Inter-Pacific Securities Sdn Bhd, JF-APEX Securities Sdn Bhd, DiGi Communication Sdn Bhd, United Trader Securities Sdn Bhd, ENG Securities Sdn Bhd, Affin-UOB Securities Sdn Bhd, Innosabah Securities. • Y2K upgrade project inclusive of hardware, OS, Informix databases.• Provide Y2K verification procedures to customer.• Oversea systems support experience – systems upgrade and data migration. (Prudential Assurance, Ho Chi Minh, Vietnam. Sun Enterprise 450 Solaris 8 and IBM-Informix database)• Experience in setting up and administer HP print servers.• Troubleshooting and recovery of UNIX systems, IBM-Informix Database and network problems.• Install and configure 3com and Xyplex networking products.

• Project development and implementation• Feasibility studies, designing, capacity planning and systems testing• Applications and systems support• Products developed: IRIS (Imaging Retrieving and Information System)

• Product development.• Program debugging and troubleshooting.• Applications and systems support.