Joe Back Email & Phone Number

Grand Rapids, Michigan, United States

• Provided leadership and strategic direction to centralized teams supporting retail and specialty pharmacy locations.• Oversaw remote front end processing, specialty pharmacy hub, central clinical team, central fill fulfillment, and analytics teams.• Implemented process improvements resulting in increased efficiency and cost savings for the company.• Led initiatives to enhance customer experience and drive business growth.• Member of corporate crisis management team.

Grand Rapids, Michigan, United States

• Oversaw third party contracting teams and audit/analytics teams for Meijer Pharmacy, focusing on plan payer relationships and driving clinical strategy.• Managed adherence and gaps in care, including STARS and HEDIS Measures, to improve patient outcomes.• Successfully implemented strategies resulting in improved plan payer relationships and increased reimbursement.

Greater Grand Rapids, Michigan Area

• Led operations of 265+ retail pharmacy locations, 2 central processing, specialty operations, and central fill locations.• Spearheaded the corporate COVID-19 pharmacy response and vaccine clinics, ensuring efficient and safe operations.• Implemented a new dispensing system to streamline processes and enhance customer service.• Member of the corporate crisis management team, providing strategic guidance during challenging times.

Columbus, Ohio Area

• Managed day-to-day operations of 28 pharmacies in Columbus, Toledo, and Cleveland, overseeing staffing, performance, safety, compliance, and new store openings.• Successfully led acquisition conversions and remodels to drive business growth and enhance customer experience.

Indiana

• Managed retail pharmacy operations for 20+ stores in Indianapolis and Ft. Wayne, ensuring compliance and implementing programs.• Oversaw regional staffing needs, optimizing team performance and customer service.• Achieved a 15% increase in prescription fulfillment efficiency, leading to improved customer satisfaction and revenue growth.

Cincinnati, Ohio

• Managed the pharmacy team at Meijer Pharmacy in Cincinnati, Ohio, overseeing clinical programs, inventory, scheduling, and staff development.• Built strong relationships within the store and community to enhance customer service and satisfaction.

• Conducted screening/verification and evaluated drug interactions, while providing over-the-phone counseling to members and improving patient care through the Quality of Care Initiative at Humana.• Consistently exceeded metrics and quality standards, showcasing exceptional customer service skills and attention to detail.

Screening/Verification and Drug Interaction review. SME for the development of new Drug Interaction software. Involved in continuous process improvement. Consistently in the top 5 in metrics and DPMO of 0.

Pharmacy manager of a store including 1 other pharmacist and 7 technicians.

Responsible for MMR on 175 to 200 beds. Participated in QA meetings, narcotic compliance and medication audits. Interacted with physicians and nurses to provide LTC patients with quality care.

Managed up to 4 pharmacists and 20 technicians at a volume of over 3,000 per week. Increased compliance and customer satisfaction. Administered flu shots. Responsible for staffing/evaluations, scheduling, inventory and day to day operations.

Doctor Of Pharmacy (Pharm.D.), Pharmacy

Associate Of Science (A.S.), Chemistry