Joe Bates

Joe Bates Email and Phone Number

IT Customer Support Service Lead at PwC @ PwC UK
london, london, united kingdom
Joe Bates's Location
London, England, United Kingdom, United Kingdom
Joe Bates's Contact Details

Joe Bates personal email

n/a
About Joe Bates

Joe Bates is a IT Customer Support Service Lead at PwC at PwC UK. He possess expertise in vendor management, knowledge management, service management, itil, it strategy and 17 more skills. Colleagues describe him as "Joe is one of the hardest working individuals I have ever met. He has fantastic customer service and service delivery capabilities and real empathy with colleagues and business staff alike. Joe rarely gets phased by difficult or challenging IT situations, instead approaching them in a logical and calm manner to generate an appropriate technical or business solution. Joe has a very strong attention to detail and the ability to see the bigger picture to help drive through service improvement opportunities. I enjoyed working with him and see him as a real asset to any organisation."

Joe Bates's Current Company Details
PwC UK

Pwc Uk

View
IT Customer Support Service Lead at PwC
london, london, united kingdom
Website:
pwc.co.uk
Employees:
6160
Joe Bates Work Experience Details
  • Pwc Uk
    It Customer Support Service Lead At Pwc
    Pwc Uk Dec 2021 - Present
    London, England, United Kingdom
    Responsible for leading the IT Service Desk and on-site Tech Lounge and Tech Support services for PwC UK.
  • Pwc Uk
    Tech Lounge Lead And Customer Experience Product Manager
    Pwc Uk Jan 2019 - Dec 2021
    London, England, United Kingdom
    Responsible for our onsite Tech Lounge and Tech Support services and for driving transformation of the Customer Experience
  • Pwc Uk
    It Customer Support Manager
    Pwc Uk Feb 2011 - Jan 2019
    London, United Kingdom
    Vendor Management of Outsourced Support Service comprising of Service Desk and Deskside Support Services.Service Management, Service Level Management, Contract Management, Asset Management, Knowledge Management, Projects.
  • Capgemini
    Service Delivery Manager
    Capgemini Jul 2003 - Feb 2011
    London, United Kingdom
    Service Delivery Manager for PricewaterhouseCoopers.
  • Pwc Uk
    It Customer Support Manager
    Pwc Uk Jan 2002 - Jun 2003
    London, United Kingdom
    Customer Support Manager for Deskside Support

Joe Bates Skills

Vendor Management Knowledge Management Service Management Itil It Strategy Service Delivery Service Desk Outsourcing Project Delivery It Service Management It Operations Stakeholder Management It Outsourcing Sla Governance Management Business Process Improvement Lotus Notes Incident Management Process Improvement Service Improvement It Management

Joe Bates Education Details

Frequently Asked Questions about Joe Bates

What company does Joe Bates work for?

Joe Bates works for Pwc Uk

What is Joe Bates's role at the current company?

Joe Bates's current role is IT Customer Support Service Lead at PwC.

What is Joe Bates's email address?

Joe Bates's email address is jo****@****sky.com

What is Joe Bates's direct phone number?

Joe Bates's direct phone number is +4420721*****

What schools did Joe Bates attend?

Joe Bates attended The University Of Hull.

What skills is Joe Bates known for?

Joe Bates has skills like Vendor Management, Knowledge Management, Service Management, Itil, It Strategy, Service Delivery, Service Desk, Outsourcing, Project Delivery, It Service Management, It Operations, Stakeholder Management.

Who are Joe Bates's colleagues?

Joe Bates's colleagues are Maria Mulvenna, Edgar Baah Ca(Sa), Akshay Touraney, Omer Nasir, Celia Mok, Joshua Mccormick, Shea Kavanagh.

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