• Serve as the primary technical resource for customer engagements• Interface with Client technical teams to: - Gather and assess specifications and requirements - Provide assistance in the development of client relationships - Address customer questions in a comprehensive manner to ensure customer satisfaction - Deliver product demonstrations to prospective clients - Instrument customer websites and backend systems with Glance technology• Work with product… Show more • Serve as the primary technical resource for customer engagements• Interface with Client technical teams to: - Gather and assess specifications and requirements - Provide assistance in the development of client relationships - Address customer questions in a comprehensive manner to ensure customer satisfaction - Deliver product demonstrations to prospective clients - Instrument customer websites and backend systems with Glance technology• Work with product development to ensure ease of deployment and provide customer feedback• Handle escalated technical support issues as needed• Educate other Glance team members about our clients' use cases• Provide input on future product development decisions based on knowledge of clients' needs• Find creative and unique solutions to solve complex problems• Review and contribute to technical documentation• Mentor junior team members Show less

• Provide technical guidance to customers implementing Glance• Conduct product demonstrations for prospects• Answer client questions and resolve issues in a timely manner• Document feature requests/bug reports to bring to dev and product teams• Represent Glance at tradeshows and conferences (e.g., Dreamforce)• Contribute to product documentation on help.glance.net

• Completed a rigorous 3 month coding boot camp focused on full-stack web development.• Designed and built several full-stack single-page web applications using HTML, CSS, and JavaScript for front end and Ruby on Rails, PostgreSQL, and MongoDB for back end.• Worked in teams and individually using Agile methodology and Git/GitHub for version control.

Responsible for all survey-based research conducted in the U.S. and Europe. Key tasks include:• Ensuring timely and accurate completion and delivery of survey results for over 20 yearly studies requiring roughly 30,000 interviews per year• Managing a team of roughly 25 Analysts, Associates, and Associate Directors working within the group• Overseeing relationships with third party call centers with an overall research budget of nearly $3M per year• Mentoring and… Show more Responsible for all survey-based research conducted in the U.S. and Europe. Key tasks include:• Ensuring timely and accurate completion and delivery of survey results for over 20 yearly studies requiring roughly 30,000 interviews per year• Managing a team of roughly 25 Analysts, Associates, and Associate Directors working within the group• Overseeing relationships with third party call centers with an overall research budget of nearly $3M per year• Mentoring and professional development of team members, including identifying candidates for promotion• Ensuring that all projects adhere to Market Metrics’ standards and best practices for analytical rigor and data quality• Generating and implementing ideas for continuous improvement across projects• Collecting feedback from internal and external sources, as well as conducting independent research, to inform survey design, redesign, and other project enhancements Show less

Served on the 7 person committee charged with overall management of Market Metrics, including:• Setting long-term business goals and measuring progress against goals on a quarterly basis• Evaluating the competitive landscape and determining overall product direction/roadmap• Reviewing client feedback and identifying actions to address areas of concern• Leading recruiting and hiring initiatives• Overseeing professional development of… Show more Served on the 7 person committee charged with overall management of Market Metrics, including:• Setting long-term business goals and measuring progress against goals on a quarterly basis• Evaluating the competitive landscape and determining overall product direction/roadmap• Reviewing client feedback and identifying actions to address areas of concern• Leading recruiting and hiring initiatives• Overseeing professional development of staff• Developing quarterly action plans and monitoring ongoing progress Show less

A wide-ranging role overseeing the internal operations for all of Market Metrics via direct or indirect management of a team of roughly 30 employees. Key areas of responsibility include:• Internal Management and Resource Allocations: On a day-to-day basis managing and allocating our team of Analysts, Associates, and Associate Directors to ensure accurate and timely completion of Market Metrics projects for delivery to clients.• Recruiting: Determining headcount goals for each… Show more A wide-ranging role overseeing the internal operations for all of Market Metrics via direct or indirect management of a team of roughly 30 employees. Key areas of responsibility include:• Internal Management and Resource Allocations: On a day-to-day basis managing and allocating our team of Analysts, Associates, and Associate Directors to ensure accurate and timely completion of Market Metrics projects for delivery to clients.• Recruiting: Determining headcount goals for each fiscal year with approval from senior management, writing/updating job descriptions, working with the FactSet recruiting team to identify candidates via multiple sources (e.g., on-campus, LinkedIn, job board postings, employee referrals, etc.), reviewing resumes, conducting interviews, leading candidate evaluations, extending employment offers, and answering candidate questions prior to first day.• New Hire Training: Organizing extensive 3 week training program for all new hires, writing or reviewing each module, personally conducting roughly 30-40% of the training sessions, and ensuring that training is kept up to date by reviewing and updating materials on a regular basis.• Automation and Efficiency: Improving team efficiency and reducing errors through a combination of external software purchases (e.g., Synkronizer, Data Match, etc.) and proprietary solutions developed in-house with our Process Automation Engineer. • Technology: Spearheading major technology upgrades across the company (e.g., Windows XP to Windows 7 or Office 2003 to 2010) to stay up to date with industry standards while maintaining integrity of historical workflows. • New Product Development: Coordinating with clients and internal stakeholders to reach agreement on product scope and timing as well as determining appropriate staffing to support development, implementation, and future enhancements to the product. Show less

• Wholesaler Satisfaction and Effectiveness Study (2007-2011): Led development of a completely new syndicated research study that examined satisfaction and productivity of field and internal wholesalers for Asset Management and Insurance Companies. Managed a small team of Analysts through survey design, fielding, analysis of results, and creation of custom client presentations. Used learnings and client feedback from each year to inform project improvements for the following year to maximize… Show more • Wholesaler Satisfaction and Effectiveness Study (2007-2011): Led development of a completely new syndicated research study that examined satisfaction and productivity of field and internal wholesalers for Asset Management and Insurance Companies. Managed a small team of Analysts through survey design, fielding, analysis of results, and creation of custom client presentations. Used learnings and client feedback from each year to inform project improvements for the following year to maximize client retention rate and ability to attract new clients.• Local Market Share Study (2011-2012): Served in a project management support role for the launch of Market Metrics’ most successful new product offering. Worked with clients to define deliverables and maximize value of output, while also working with engineers internally to automate processes and generate reports to satisfy client demand.• UK Advisor Research (2010-2011): Led the launch of Market Metrics’ first research outside of the U.S. Worked with other internal stakeholders to create the appropriate survey based on client feedback, and then coordinated with 2 vendors on different continents (8 time zones apart) to manage survey fielding using a completely new data collection platform for Market Metrics (SPSS Dimensions). Show less

• Internal project manager for a variety of custom client engagements in the consumer packaged goods space. Worked with companies such as GlaxoSmithKline, Nestlé Purina, and Welch’s.• Designed online surveys using Affinnova’s proprietary platform, leveraging engineering resources for custom programming where necessary.• Coordinated between client and internal design team for necessary artwork assets.• Analyzed results and created client ready presentations and… Show more • Internal project manager for a variety of custom client engagements in the consumer packaged goods space. Worked with companies such as GlaxoSmithKline, Nestlé Purina, and Welch’s.• Designed online surveys using Affinnova’s proprietary platform, leveraging engineering resources for custom programming where necessary.• Coordinated between client and internal design team for necessary artwork assets.• Analyzed results and created client ready presentations and deliverables. Show less

• Life Insurance Syndicated Research: Managed all phases of the Life Insurance syndicated research cycle, including: survey design and CATI programming, interviewer training and monitoring, sample allocation, analysis of over 3000 completed interviews, and creation of client presentations.• Sales and Productivity Study: Coordinated sales and staffing survey redesign and distribution to Market Metrics’ clients. Maintained relationships with client contacts to insure timely return of… Show more • Life Insurance Syndicated Research: Managed all phases of the Life Insurance syndicated research cycle, including: survey design and CATI programming, interviewer training and monitoring, sample allocation, analysis of over 3000 completed interviews, and creation of client presentations.• Sales and Productivity Study: Coordinated sales and staffing survey redesign and distribution to Market Metrics’ clients. Maintained relationships with client contacts to insure timely return of over 70 surveys. Aggregated the results and created multiple, product-specific presentation templates. Show less