Joe Bevins Email and Phone Number

Created an additional network and vm server. Address network needs and end user issues as they occur. Also do field support installations, address customer needs, and work with my team to implement and update processes as we see fit.

PC repair, virus removal, home networking, computer lessons, security camera installation, and other disaster recovery options.

Oversaw and maintained the IT strategy by handling staff and researching and implementing innovative, technological, strategic solutions.•Created and upheld user accounts and set permissions, updated passwords for all accessed sites to provide security and ensured quality delivery of technical support.•Configured and maintained various systems, including Avaya telecommunication (G450 Servers) while offering system imaging utilizing Ghost Client and troubleshooting end user issues.•Ensured a stable and flawless system at all times by collecting and analyzing requirements, establishing priorities and taking corrective actions, where required.•Migrated end user profiles from Novell to Active Directory while creating and deploying images using Norton Ghost Client.•Enhanced network availability and efficiency by automating time-consuming manual tasks associated with IP address management, DNS, DHCP and network change and configuration management.•Oversaw and maintained office and field equipment and developed activity reports.•Through technical and innovative approaches automated the supply room inventory by developing and instigating new software that enhanced efficiency and saved significant costs.•Developed and introduced new training modules that substantially increased the efficiency of the staff members and team's overall productivity.•Upheld site inventory and company level equipment, averaging $3.5 Million in assets.•Developed Extensive Life Cycle routine based on ITIL foundation.•Installed, configured and maintained LANs and WANs, evaluated network capacity and backbone stability, and deployed all security features to end users as per requirements.•Upgraded computer hardware/software and replaced old equipment with state-of-the-art technology to meet the cutting-edge needs.•Conducted research on data system and contributed to technical proposal writing while assisting in the design, preparation, editing and testing of computer programs.

Ascertained the nature of all technology issues to provide solutions; created and configured networks and security features and performed troubleshooting and maintenance.• Help end users with computer and network related issues.• On call every other week with a one hour response time.• Set-up user Accounts in AD and grant them the proper permissions needed.• Image, configure and deploy PC’s.• Configure and deploy wireless access points.• Make and run cables for office and warehouse use.• Repair and maintain various printers.• Manage various projects such as wireless upgrades for Sunman and Charlotte Locations. • Learn software on the fly to either fix an issue to teach end user to use.• Create Purchase orders to restock IT Supplies when needed.• Create and update reports as needed.

I was a team leader and a lead blaster at BAE Systems in Cincinnati OH.