Joe Blaker Email & Phone Number

Cincinnati, Oh, Us

Harrison, Oh

• Implement Helpdesk solution for IT dept. to support 150+ users• Implement FOG Server for imaging multiple models of computers• Purchase computers, equipment, and supplies for IT dept and users• Responsible for managing 3rd party engineering application installs and upgrades• Manage Verizon Cell phone account, purchases, and cell phone support• Negotiate Printer leases and maintain all network printers• Document license purchases, security group changes, incoming systems and new users.• Responsible for adding and removing all new/old user accounts in AD and O365o O365 includes Exchange and Office accounts which were separate.• Group Policy deployment/maintenance• Setup/removal of new/old Anti-virus

Physical/Virtual Server setup for local and remote sites; Setup/Maintenance Acronis/VDP and MS Server Farms for Terminal Services; Help Desk support/management; Managed 3 Helpdesk employees for travel, support, and hardware changes; New user creation/removal in AD; Office365 admin; Epicor/M2k user creation/removal/security; Cisco IP Phone extension creation; Cell Phone management/policy setup; IT equipment/supplies ordering, tracking and deployment; Group Policy deployment/maintenance; Setup/removal of new/old anti-virus; Vendor Management; Travel based on company and remote site needs.

Remote

Client computer/network consulting. Installation of computer and network equipment, Client troubleshooting/support remotely and onsite.

Hebron, Ky

Program and install Cisco equipment on a live 24/7 network. Remove unnecessary equipmentRun Cat5e and Fiber cables and terminate. Perform cleanup of server rooms.Remote Help desk/network supportCreate and add VLANS as necessary add NATs and Routes, Hand out Public IPs and make changes to existing Access List for PCI Compliance.Research and fix PCI compliance issuesKeep office material stocked. Create and implement Inventory database for all equipment ordered for company and clients.

Covington, Ky

Remote access into client computers and installed DOS emulation software, Messaging system, email and task schedulerTroubleshoot programs remotely with clientsTrain clients on new programs and websites

Montgomery, Ohio

Managed the support of 70+ remote phone systems and voice mail including NEC, Avaya, and ToshibaSupported multiple Aspect ACDs and remote Telesets in a live call center environment Responsible for all call center support applications including : AQM call monitoring package, EWFM workforce management, IPNIQ to allow call load balancing between multiple call centers, and real-time reportingSet up and support for 400 toll-free numbers and all ACD activity responsible for support including opening and closing of the center, call routing, and reporting Installed new computer equipment and software for new sites, offices, and call center and Coordinated site relocation and desk moves within entire companySetup of new PCs, Laptops, and cell phones: Troubleshoot all hardware, software, and peripheral issuesAssisted in a national roll-out of multiple applications (Point of Sale, Patient Information System)Member of the IT Sarbanes-Oxley team