Joe Bougie

Joe Bougie Email and Phone Number

Retired Executive Contact Center Operations and Workforce Planning @ UnitedHealth Group
Keyatala Rd, CIT Scheme 47, Hindustan Park, Gariahat, Kolkata, West Bengal 700019, India
Joe Bougie's Location
Lakeville, Minnesota, United States, United States
Joe Bougie's Contact Details
About Joe Bougie

Accomplished Contact Center Executive with professional strengths that include leadership, effective project management, financial analysis and strong attention to detail. Advanced skills in research, problem solving, organization and procedural development. Technical strengths in analysis, interpretation and administration of work process, staffing requirements and overall Contact Center telephony products and concepts. Hard working, dependable performer who communicates effectively.

Joe Bougie's Current Company Details
UnitedHealth Group

Unitedhealth Group

View
Retired Executive Contact Center Operations and Workforce Planning
Keyatala Rd, CIT Scheme 47, Hindustan Park, Gariahat, Kolkata, West Bengal 700019, India
Website:
unitedhealthgroup.com
Joe Bougie Work Experience Details
  • Unitedhealth Group
    Director Workforce Planning
    Unitedhealth Group Apr 2020 - Present
    Us
    View
  • Prime Therapeutics
    Senior Director Workforce Planning
    Prime Therapeutics Feb 2018 - Sep 2019
    Eagan, Mn, Us
    Provide strategic direction and tactical leadership for all functional areas within Workforce Management. Initiate, implement and effectively manage advanced workforce planning and optimization practices.
    View
  • Wells Fargo Home Mortgage
    Vice President Contact Center Solutions
    Wells Fargo Home Mortgage Oct 2002 - Jan 2018
    San Francisco, California, Us
    Responsible for overseeing the achievement of sales goals, while balancing variable expenses for all contact centers within the Centralized Mortgage Origination business line. Direct the forecasting, scheduling, systems, telephony solution implementations, traffic, data management, service level management and tracking and analysis functions in support of all contact center groups. Responsible for variable labor and telecom expense as it relates to volume and handle time forecasts. Oversee the design and maintenance of policy and procedures, operation structure and technology enhancements of multiple contact centers. Support the development of department business plans including budget preparation, analysis and accountability. Serve as a consultant to Wells Fargo corporate contact center operations leadership team.
    View
  • Avaya
    Regional Director/Managing Technical Consultant
    Avaya Apr 1998 - Oct 2002
    Morristown, New Jersey, Us
    Responsible for the core team of designers, integrators and consultants for the Business Consulting practice, Call Recording Integration and training, and Work Force Management design, integration and training. Senior Business Consultant on customer contact center engagements. Primarily responsible for meeting contract requirements, documentation and presentation of final deliverable to C-Band and ensuring customer satisfaction throughout the consulting engagement.
    View
  • Diversified Pharmaceutical Services
    Senior Manager Operations, Telecommunications And Technology
    Diversified Pharmaceutical Services 1995 - 1998
    Responsible for managing the operations, telecommunications and technology aspects for two national call centers.
  • Northwest Airlines
    Manager Reservations
    Northwest Airlines 1985 - 1992

Joe Bougie Skills

Leadership Management Telecommunications Call Centers Call Center Customer Satisfaction Training Integration Analysis Project Management Strategic Planning Customer Service Workforce Management Contact Centers Telephony Forecasting Sales Management Budgets Solution Selling Software Documentation Management Consulting Professional Services Business Process Improvement Process Improvement

Joe Bougie Education Details

  • St. Norbert College
    St. Norbert College
  • Abbot Pennings
    Abbot Pennings
  • Abbot Pennings
    Abbot Pennings
  • Abbot Pennings
    Abbot Pennings

Frequently Asked Questions about Joe Bougie

What company does Joe Bougie work for?

Joe Bougie works for Unitedhealth Group

What is Joe Bougie's role at the current company?

Joe Bougie's current role is Retired Executive Contact Center Operations and Workforce Planning.

What is Joe Bougie's email address?

Joe Bougie's email address is jo****@****rgo.com

What is Joe Bougie's direct phone number?

Joe Bougie's direct phone number is +161222*****

What schools did Joe Bougie attend?

Joe Bougie attended St. Norbert College, Abbot Pennings, Abbot Pennings, Abbot Pennings.

What skills is Joe Bougie known for?

Joe Bougie has skills like Leadership, Management, Telecommunications, Call Centers, Call Center, Customer Satisfaction, Training, Integration, Analysis, Project Management, Strategic Planning, Customer Service.

Who are Joe Bougie's colleagues?

Joe Bougie's colleagues are Emily Luna, Marshaun Roundtree, Sherry Olson, Erica St. Pierre, Catherine Newville, Michael Williamson, Kelsey Hansen.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.