•Provide end user support for hardware and software issues.•Provide training, and develop end user documentation.•Help maintain corporate infrastructure including servers, PCs, laptops, firewalls, switches, printers, and wireless routers.•Experience with desktop encryption software•Knowledge of SQL Server Management Studio 2008•Experience working with Crystal Reports •Update and maintain department wiki•Monitor organization spam filter•Strong knowledge of Microsoft Office•Use of Active Directory and policy management

•First level responder to all calls or emails from store, warehouse, and corporate team members•Ran SQL scripts to identify warehouse inventory issues•Experience with Microsoft SQL Server 2008 R2•Worked with vendors to coordinate service for stores•Involved in Business Continuity test

•Counted pills and typed prescriptions while customers shopped. •answered any questions about over-the-counter medication as needed•Maintained drug inventory•worked with insurances to identify any insurance discrepancies.