Joe Bracchi Email & Phone Number

Brighton, England, United Kingdom

Run 20% of the company. Lead three teams. Both commercial and technical.Responsible for all customer delivery. Achievements to date:- Increased NRR from ~85% to over 100%- Increased upsell by 400%- Halved churn- Lead every single individual Success Manager to multiple PBs- Promoted two Senior Success Manages - Promoted two Success Team Leaders - Given every member of my team at least one pay rise in the last 7 months and let them have more responsibility- Highest possible tier on G2 for customer testimonials - Halved number of actions required to close off customer support tickets- Two technical team members sent to become lead auditors. Both successfully qualified with flying coloursAll achieved while managing ~100 clients of my own.

Brighton, England, United Kingdom

Manage and grow relationships with 200+ clients at the same time.- Top upseller in history of the company - Highest retention rate and lowest churn % - same thing… glass half full Vs half empty.- Responsible for 121 training the success teamI achieved the above by saving clients time, money and solving their problems while providing a huge amount of value.

Brighton And Hove, England, United Kingdom

Helped organisations get EV ready.

Brighton, England, United Kingdom

Managed the delivery of an elite athlete digital service to the Lawn Tennis Association (LTA).

Brighton And Hove, England, United Kingdom

Tennis coach for 8+ years. Run private and group sessions with adults and children of all age groups.Registro Profesional De Tenis (RPT) qualified. Moved away from coaching but have the occasional private lesson with long-term clients.