Working with small local businesses get then keep their I.T. resources working smoothly. A reliable, fast, secure infrastructure is the goal. My clients know and trust me! Key monitors are in place to send me alerts of key events I often solve before they even know anything of concern happened. In-place remote control access provides nearly immediate response when they need help.

Managed the information technology infrastructure with a leading document management company that processes millions of digital document images and associated data. Implemented, maintained, and secured their entire I.T. infrastructure in multiple locations with >99% uptime for many years. The entire company arrived to work with an inherent expectation that their needed I.T. resources are ready for them to perform their work.Oversaw all aspects of computer technology. Created and maintained a reliable and secure mission-critical infrastructure while keeping costs to a minimum.Promotional path: hardware service technician, digital systems support, senior systems engineer, information architect, I.T. Director.Provided system support of our document management systems clients with pride and accolades – 100% customer satisfaction rate! Trained to expert level with every systems vendor we've provided solutions from. The company needed in-house personnel with mastery of the product(s) we sold and supported. I was consistently the technical lead in obtaining the expertise to support our customers from concept to ongoing support. Our customers always became comfortable they were supported by knowledgeable and relatable support personnel, my primary lead role was particularly in the larger scale, enterprise systems.Hired, groomed, and managed I.T. staff.Trained all personnel on utilized technologies, and hosted security awareness seminars.Responsible for establishing secure connectivity and data delivery methods with clients. Participated in the sales cycle to meet or exceed client security requirements.